Washington, United States
5650 3rd St NE
N/A
+12028323438
My husband and I have used flat rate 3 prior times in NY and service was great. This 4th time was in the DC location and wow. We were charged over 1,000 for a easy 1-bedroom (700 sq ft) move, without much packing needed to be done. They sent 4 guys over, whom were caught taking smoke breaks and eating breaks. Two of our items were damaged, one of which is my mid-modern century 6 drawer dresser. When we called Cheryl or Laurent (\the manager\), and when they actually picked up the phone, we were shocked at how we were treated. It was a waste of time to speak with Cheryl. With Laurent, we called back the second day, and he had hung up on us after we explained our case. I guess Flat Rate in DC does not meet the same standards as Flat Rate in NY. We wish we knew before we selected these unprofessional movers. PS: there is no transparency with how they price your move, once they give you a 1st quote, and you try to knock some items off the list, the quote only goes down by a few bucks; they know you are hooked since your big move date is fast approaching.
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