Washington, United States
1012 14th St NW
N/A
+1 2026380750
Wheelchair-accessible toilet
This is the worst place to get services. I have to call so many times to get refill and no noe there to give me real solutions. Every one sent to someone which hung the phone at the end.
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I have been seeing Dr. Hebou and the wonderful staff at MetroHealth for nearly a decade now. Dr. Hebou is an outstanding physician and I’m so lucky I found her all those years ago. Every time I visit I am always treated well by friendly staff who have never failed to make me feel like a priority. Everyone I have ever spoken to is friendly, informed, and graciously laugh at my nervous doctors office jokes. Tasha at the front desk has been a caring and reassuring part of almost every visit and just her voice on the phone makes me feel better. I have recommended this office to many and will continue to do so because I know that they will be as cared for as I have been.
I have been calling repeatedly for days to get a refill on a prescription that, if I don’t take, I will go into withdrawals. No one seems to be taking it seriously, and I have had to get an urgent care facility to write me an emergency refill. They claim to have a 24/7 on-call service, but this is not the case. I have left many voicemails and receive no calls back. I am incredibly disheartened to have to find a new doctor.
I absolutely love Dr. Hebou, Cherry, Tasha, Linda and the rest of the team! The phone systems have had issues in the past, but there’s also a patient portal that is always replied to in a VERY timely manner! I had a lot of referrals and follows up to deal with and Dr. Hebou has always had the best bed side manner to make sure I felt comfortable and confident that all would be well!
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