Washington, United States
1200 G St. NW #800
N/A
+12027298740
My water heater hasn't been working so great. So I called Nate. He came out ON-TIME within an hour of my call. He clearly explained to me why it was performing so poorly. He gave me multiple good solutions to choose from. The next day Nate and Tom came out and put in my new water heater. They are very clean about their work. It's always nice to deal with a professional and reliable contractor.
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Had a surprise heat wave yesterday. Found out my air conditioner wasn't working. I had problems with this system in the past and it's over 20 years old, so I decided I need a new one. They came out, diagnosed it, gave me a quote for a new one and installed it all in the same day. Every technician I dealt with was polite and professional. Now I have a quiet system that works great. Oh and they give a 15 year guarantee!
My furnace would run for about an hour then stop, run for an hour then stop, just like that for the past week. I called a few other contractors and they said I should just get a new one. A new one! It's only 9 years old! I called Nate and he came out the same day and checked out the whole system. It tuned out to be blockage in the chimney, simple. I'm glad I called him.
Nate came out and diagnosed 4 of the 13 units that we were having problems with and fix two of them on the spot. All of my questions were answered and constructive suggestions were made on the rest of my units. They are punctual, Knowledgeable, and fair. A difficult combination to find in the HVAC community.
They came to service our new heating unit and now it doesn’t work. They have since refused to communicate with us (phone calls, emails, office visits) let alone reimburse us for over 1000 in damages. I would for sure avoid them at all costs. Maybe be the worst experience I have had in home ownership
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