Washington, United States
1325 Kenilworth Avenue Northeast
N/A
+1 2024994407
I haven’t had much storage unit experience, however I can honestly say that this location and customer services has been Beyond Amazing! This is solely based on this Customer Service I’ve received from the location Manager Shay Diggs! Even in the process of the company changing names etc, she’s been very active in ensuring customers that things wouldn’t change and the transition would be smooth. Thank You Shay for All Your hard work! It is truly appreciated! Somebody get this lady a raise!
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My experience is the staff is friendly, professional with excellent customer service skills! I love this location, very covenant. Lastly, this location is very clean and the hand trucks was always available. I highly recommend this place.
Very good quality service- well-priced, clean storage units in a climate-controlled facility. The manager, Shay, is very friendly and helpful with everything, and she made the experience super easy. I would recommend having a car or being close if you choose the facility, but it was still relatively easy for me to access the unit and move out even though I didn’t have a car.
The place is very nice and accessible. I have been a customer since 10/2018 and I am happy to be.
BEWARE! I have had a unit here for many months. I would give it Zero Stars if I could. It used to be a Cubesmart. Back then, it was not so badWhen it changed owners, they raised the late fee to 20%...a total ripoff! Management is dishonest and extremely rude at their Deanwood locations. They don't answer the phones...especially when you call to pay your bill. People smoke inside the facility and in the bathrooms; they drop the butts all over the place. Elevators are always brokenThey have squatters sleeping in the bathrooms and stairwells. My advice is DO NOT rent here.
Deli
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