Watauga, United States
5621 Bunker Blvd
N/A
+1 8176569696
I’ve been a customer of State Farm and Eloy’s office for 20 years. Up until this last week, I would have highly recommended them. However, with the recent winter Texas storm, the customer service we received with our claim and questions were not handled with professionalism I would expect from this office. We were treated as if our questions into our policy were an inconvenience to them during a state wide disaster. If you own a pool, steer clear. In situations, beyond your control like the recent winter storm, your pool will not be covered. As one of our largest investments and part of our dwelling that is covered under other structures, we want to work with insurance agents that support wanting to protect my investments and behave with compassion when my property is damaged, whether covered or not. Eloy even went on to confuse us with other clients and our history as his customers. In a time of stress, I need to be with an agent that actually cares about my situation. It costs nothing to be kind, especially to a paying customer. Moving our policies elsewhere as fast as possible.
like
Maybe at some point this was a good insurance office but unless you want mismanaged policies, I would steer clear of this office. Depending on who you talk too, each agent will have something different to say about your policy. They were charging our account different amounts each month without any notice in the mail or anything. When we called to complain they agreed it was a mistake but instead of offering any kind of refund they came up with an elaborate complicated payment plan that just wasn’t going to cut it. Anytime you call they always say, “sorry the computers are running slow today”, I think all the computers here need to be updated. I think it’s a good company overall but I think this specific branch needs some work in order to keep up with more complicated portfolios and the demand of the community it serves.
My story with Eloy is quite unique, and why I never expect to move my business from his agency. I moved my personal insurance needs to Eloy over a decade ago after learning about his services through the Texas Rangers. At the time my elderly Grandmother, recently widowed, needed help getting some things in order. Rather than just calling her, he drove from Watauga to Sunnyvale to personally sit with her and go through options. Also, as in life, my family has run into situations that require \going through insurance\ to resolve the situation. Whether it was a roof claim, a hail storm on my truck, or a leak...Eloy and his team have always been there. This is a honest review, and I could not recommend him more.
Been with this agent for 19 years. Excellent experience since the beginning. Eloy and staff are very responsive to questions and easy to work with.
We have had our share of claims on vehicles and our home due to Hurricane Harvey. State Farm and Eloy Leal and his office staff are very professional, courteous and very responsive to us. We recommend this company.
Deli
The best companies in the category 'Deli'