Lima, United States
3225 W Elm St
N/A
+1 8005893837
Wheelchair-accessible entrance
They have been great for us. We are very heavy internet users and we seldom disrupt each other. We are able to game, stream, and whatever else all at the same time and no one complains. We have experienced very few down times. I think the service is a little expensive but overall, I've been really happy.
like
For a company that wants to expand its customer area and services its support and services to be very substandard. I would not recommend nor would endorse new customers to Watches services. My experience with Watch goes like this, the speeds promised have been sporadic and intermittent. Watch sold us on the 20Mbps package. We often experience speeds of 10Mbps or less, as a matter of fact, it drops the signal completely. We have trouble often using our cellphones running of wifi. On February, 4th I spent an hour on the phone waiting for a technician to answer due to the large volume of calls they were receiving. I finally talked to a technician and he ran several tests that did not correct the problem. The technician put in a ticket and told me someone would call me back in about thirty minutes and if I haven't heard from anyone in an hour that I should call back. I called back and talked to Brandy who replied rudely that her Supervisor Micheal told her not to talk to me and I was to call back in the morning to talk to Jessica. I know for a fact that my house is not the only one having trouble with internet speeds. I was at my niece's house last Friday watching Disney plus with her daughters only to have the moving to stop and buffer like we had dial-up just like 1995. Watch Communication has destroyed all hope in getting decent internet service for our rural area. Watch also has the worst customer service I have ever encountered.
I am a teacher and occasionally need to teach virtually. For the last three days, we lose service around 11:30 and it doesn't come back until later in the day. This makes my work extremely difficult to get done.
If you like to pay over 60 for 0.03Mbps, wait for 10 days for technician to \check on your equipment\, being told by tech support that \everything looks great\ and they don't know why we have no internet, this place is definitely for you. We called support on daily basis for two weeks about 0.03Mbps and as soon as they \check\ on it, it is magically increases. Also their support refused to provide their corporate ph#/emails to write an official complain
Not good....would not recommend have been told for 3 years towers would be updated with faster service...still waiting.
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