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+441216430441
Having bought two watches from these guys now, after being dissatisfied with the service at Goldsmiths in Bull Ring, I'd highly recommend them for their genuine customer service. I was looked after by Daniel Brown on both occasions, the first purchase for my wife and the second for myself, neither of which were pressure sales and in both instances I felt they knew exactly what we wanted. Unfortunately the latter happened during a lockdown so I wasn't able to enter the shop but Daniel made sure to serve me as best he could under the circumstances. If you want the whole experience of buying a quality timepiece, from the ambience to the service, this is the place to go. I look forward to returning when the madness settles and adding to my collection.
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Excellent service excellent watches on display. I purchased a watch for my parter and the lovely lady at the shop was very informative and new how to help us. We were given the time to choose what we wanted tried on different watches and even decided to buy some art work which was displayed on the shop. The sales person was incredibly friendly as they served us with hot drinks while we waited and even entertained the baby I believe they went across the road somewhere and purchased some soft toys for my baby to slow us to shop in peace! The selection of watches is great you feel safe and secure as there are security guards at the shop who even offered to walk us to the car park as we purchased the watch and walked out the shop. The shop is located in Birmingham city centre opposite the Tesco’s and within easy walk of bull ring and the car parks. The sales person was very kind in sending us photos of watches and helping us decide before hand. She impressed will recommend to anyone
Daniel Bell served me whilst I bought a Panerai Submersible 47mm. Over the years I have bought several watches from many different stores, I must admit the service I received from Daniel was the very best. Always attentive, great attention to detail and extremely polite and caring. I should have gone there a long time ago. Thank you Daniel.
I can only rate from my own experience. Enquired about buying my first Rolex and was told to come in to store to register my interest with someone named Daniel Brown. When I arrived he was \busy\ so spoke with Daniel Bell who told me straight that I had no chance of getting the watch I wanted but he offered to sell me another that he had in store. A couple of weeks later I had an email to make an appointment with Daniel Brown. I called and spoke with him only to be told that I didn't need an appointment appointment. I decided to read the reviews of this store after my experience and can only agree with the negative reviews. I shall take my custom elsewhere where the customer is treated with respect.
I walked into your store this weekend with what I can only describe as a very strange welcome from a member of your staff. I would highly recommend that you look into your meet and greet training as I'm sure that clients that walk into your store are looking for something different than a cold reception and a sarcastic sales guy. Very disappointing and somewhat unexpected welcome.
Deli
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