Waterbury, United States
738 Wolcott St
N/A
+12034376213
I was put in for an emergency appointment for my son, so I knew there would be a wait. Appt was at 10 waited for about an hour then asked the lady at the desk was they behind. She confirmed they were, but my son was next. So we sat and waited another 30 minutes and was finally called to the back. Where we sat til 12 which is when I just walked out. The wait wouldn't have been that bad if we had been informed regularly of the progress and the waiting room wasn't so unruly.. I usually don't have an issue, the staff is nice. I just believe that in a professional setting things are supposed to go a certain way and they dropped the ball. I called and got an appt for my son at a new dentist tomorrow. Don't let this be a reason you do not visit them. The previous visits went well. I just need to go another route.
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Always a great experience! Staff are very friendly. doctors, assistants, are so accommodating due there best to make you feel comfortable and at ease. I just want to give an extra thank you to Luz for making our experience worth coming back. She was very helpful, knowledgeable and is the sweetest receptionist I have ever met. Thanks again.
Erica, the front desk girl, was so sweet! Then I got my teeth cleaned by Adriana, the hygienist and it was the best experience I ever had! She was very sweet, patient in cleaning my teeth, and even gave me a proper flossing lesson, in order to keep my teeth strong and healthy! Wish I could give a 10 star!
Kool Smile provides a friendly environment for all ages. They also provide great dental service. I literally have no complaints for this establishment.
Felicia did my x-ray and did a wonderful job. Adriana did my cleaning and also sis a wonderful job. Both gave me good info. I recommend you to come here!
Everytime we have an appointment we wait over an hour just to be put in a room and wait even longer. Awful w/ overbooking and nothing to occupy kids for very long. After waiting 1:45 this last visit we walked out and will not be going back. I also feel like most of the work done is excessive and not needed for children so small. Absolutely done with this dentist office.
Moved back to CT from NJ and my son wanted to come to Kool Smiles! The staff here was exceptional with him, which obviously made for a smooth visit. Thank you!
My Kid who Is 7 years old enjoys the staff! Here at the Waterbury office. They make it easy for her! Their All so Knowledgeable. Adrianna the hygienist . Give me information that would serve the whole family! I Made the right decision to come here!
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