Waterdown, Canada
52 Dundas St E
N/A
+1 9056898700
Kerbside pickupDeliveryIn-store shopping
Wheelchair-accessible car park
Assembly service
Good to the lady in the contractor s desk great personality and very helpful
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To keep it short, I'm a regular customer with nothing but fantastic things to say about staff/store. However, yesterday I rented a carpet cleaner with the upholstery attachment. Couldn't use attachment as it was PLUGGED SOLID! Disassembled the hose/head unit, it was like unplugging your bathroom sink. DISCUSTING. Cleaned it out and worked great. Returned today and mentioned my unfortunate experience including photo. Very politely asked if there was anything they could do to lower my cost, the young lady at counter was super helpful and very polite. She found the manager and was told to tell me the machines were just recently cleaned and there is nothing she can do. She wouldn't even leave her office to discuss my concerns. Extremely disappointed with the manager's lack of customer service. UPDATE.........I just received a phone call with an apology and was reimbursed the full amount via giftcard (which I chose). It's unfortunate that I had to post such a negative review about a store the I frequent regularly, but I am very satisfied with the outcome and will continue to use this store.
Called to follow up on an order that I placed online. Hadn't received the pick up email but I was in a rush. the staff volunteered to check it out anyway for me. Somewhere else in your other big box stores I've been hung up on inquiring about past online orders... Not these folks. They checked it out and actually made an exception since I was actually quite a ways away from home closer to their store and coming back another day/time would have been difficult. They picked it and brought it out quickly. Terrific service!
Rona Waterdown recently opened an Appliance section. Dina Moreira is their Appliance Sales Specialist and is amazing. She knows her products, gives great advice and most importantly provides EXCELLENT customer service! I recently had a delivery issue and she went above and beyond trying to satisfy my needs, including taking the initiative to take apart a dryer door and figure out how to switch it from a left to right hand opening hinge. Then she called me in and actually made the switch for me herself. She has been generous with me in so many ways during many different interactions. I would not hesitate to recommend Dina and Rona Waterdown for your appliance needs. Well done, and thank you!
Helpful staff in finding what I needed, but when I get to the cash and there's a long queue you really need to be clear on what you want the customers to do. A lineup of 10 people, cashier quietly opened another cash. New people fill that queue and the rest of the customers get ticked off. Cashier could care less or feel any role in communicating to customers. Everybody is trying to distance, dont create more chaos than needed.
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