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Eastern Mountain Sports

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Waterford, United States

ems.com
Outdoor sports store· Bicycle store· Canoe & kayak store· Shoe store· Sporting goods store· Camping store· Clothing store· Ski shop· Sportswear store

Eastern Mountain Sports Reviews | Rating 3.7 out of 5 stars (5 reviews)

Eastern Mountain Sports is located in Waterford, United States on Crossroads Center, 167 Parkway N. Eastern Mountain Sports is rated 3.7 out of 5 in the category outdoor sports store in United States.

Address

Crossroads Center, 167 Parkway N

Phone

+1 8605748060

Service options

In-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Ryan Quarry

I ordered boots online and was very happy to discover I could return them in store! This way I didn't have to wait for the lengthy online return process (up to 28 days or something per the website). The saleswoman walked me from the registers to the boots and dug up the LAST model/pair they had in my size. The new model was the same price, so I didn't have to open my wallet. I have parkas and other EMS brand gear bought back in the early 2000's that is still kicking. Started shopping in North Conway when I was a kid. EMS for life!

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Greg Mcverry

Never shop at EMS again. This will be the last purchase I ever make to an EMS. Their new store return policy.... Store credit only.. You kidding me?? I had 600 shoes and gear. I PUT ALMOST ALL BACK. You want me to by a 300 tent and only get store credit..... This is the worse return policy in the Outdoor Recreational Market. Join REI. A co-op would never treat you this way. Kinda feel like a partner broke up with me. I have shopped EMS since I was a kid. Today I made my last purchase.

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Megan Joseph

No returns, store credit only... if women can’t try clothes on then they need to be able to exchange them or return them easily. This is a very ridiculous policy during this time and taking full advantage of customers during a most stressful time.

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Kimberly Scott

Went to return a defective product. The general manager was very kind, however the interaction leading up to speaking with the general manager was less than ideal. When the manager of a store talks down to you in front of other customers it is quite a deterrent. We have been going to EMS for quite some time and have spent a decent amount of money for the products, to have a member of their management team speak down to you is beyond infuriating. Management should have the skills necessary to deal with aggravated or unhappy customers and not escalate the situation. There should be proper training for a higher position! We have been customers for years and have only tried to return 2 items, so this is not a normal occurrence for us. When a customer tells you that they will not be returning to your store you as a manager do not tell them GOOD! Now let me include, that their was no yelling, screaming , cursing or name calling. Just an unhappy stern I shall not be returning. If EMS has any respect for their customers and does not just blindly follow their employees I would hope they will think about making sure their perspective management team having the proper training and skills to deal with the ones who provide the income that provides for them to have a job. If she (Manager) had a hard time dealing with a small issue such as mine then I am concerned for her treatment on much bigger issues.

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Google Account

Very helpful and knowledgeable staff! If you've never heard of this EMS, it's basically an east coast version of REI. Their prices are competitive and they have a quality line of EMS branded clothing, etc.

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