Waterford, United States
8931 Peach St
N/A
+18777999378
I ordered a pair of Corral Boots for my wife as birthday gift. My wife is very happy with the boots and the quality. The boots were handmade in Mexico and took a little longer to arrive. But that's understandable considering they're handmade for each order. The customer service staff did a great job with keeping me updated on the status of the order and expected time of delivery. I will definitely order from HeadWest Outfitters again for any western clothing needs.
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This is my first ever negative review on any business as I am a business owner and understand the gravity of a negative review. Ordered boots 3 weeks ago order number 52805... can’t get anyone on the phone or through email. Paid in full but doesn’t look like I am going to receive my boots. They told me they would be shipped in 2-7 business days they have still yet to ship
I love my boots so much!! Their price was the best I found and even though I had to wait for my boots to be produced, they stayed in contact with me throughout and answered any questions I had very quickly. I've gotten so many compliments on my boots and would not hesitate to order from them again.
I bought boots from here for my wedding day! They were gorgeous and everything I had seen in the pictures online! Not only that but the size was perfect! This was my first time ordering boots online! Would totally order again and simply love the quality I received!
I am in the process of buying some boots for my wedding in August and they have proven to be very helpful in trying to help me find the pair for me. Whether, I buy from Head West or not, I appreciate the help and kindness! This was my review before I realized all they wanted was the review. After I wrote the review they quit responding to me and did not help at all. I ended up buying boots for my wedding from Southern Fried Chics!
I'm looking through these reviews and feel like I'm dealing with a completely fake company. I ordered boots 90 DAYS AGO. I was told it would be 60 days... so the first 60 I was patiently waiting. Then I started calling after that. No answers, no return calls, no replied emails. They did refund us our expedited shipping money. But still.. how does this company get 4-5 star ratings? Completely dissatisfied with this company and would never order again. I would give a negative star if I could? I can't even cancel my order because they won't answer me. How does one spend 300 on boots and not receive proper customer service? Wouldn't recommend to my worst enemy.
No one EVER answers the phone... I call weekly for an order that is over a month late and no one will let me know whats going on. Seriously how can you not answer the phone - literally 100 out of 100 calls!
I bought some Justin boots and I just love them!! So cute and comfortable! They're a little wide for my skinny feet but some thick socks works great!
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