Waterford, United States
905 Hartford Turnpike
$$
+18604379825
N/A
Hadn't been to this Ruby Tuesday before. We've been to others and always enjoyed their food. The food was good. I love their new sweet tea glazed ribs. Portion sizes were larger.Hubby's Mac and cheese was surprisingly on the smaller size in a large bowl. He said it tasted fine but for the price it didn't seem worth the cost. The waitress was attentive but I was very surprised that she said she'd bring extra napkins for the ribs but no wet wipes. I ended up having to wet a napkin to clean up the stickiness which really shouldn't be done in a restaurant. Maybe they were out? I'll give them the benefit of the doubt. The one thing that did turn me off was the bathroom was not clean. I used it twice and different toilets were dirty. This was on a late Tuesday afternoon before dinner so I don't think they had been busy. It looked like they hadn't been cleaned in a while. That was basically why I have it a lower rating.
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The food is really good, I always get the chicken double decker, it's delicious!. The place might need a remodel very soon as it smells a bit muggy inside, maybe old carpets need changing. But service is good and food is good so I give them 3 stars for now.
As soon i walked through the door i was instantly greeted with and hello with a smile. That sets a good friendly mood. The area i was sat down at was cleaned fully. When my watier came and greeted me with a menu and my drink, the way they spoke and their poster showed that they really enjoy what they are doing and are willing to help. Then it came time to eat. The burger i recived was amazing. After i was done i was nicely asked if there was anything more i would like. I replied with a no and i recived my bill and i had a very good experience at these ruby tuesday.
Amazing. The Host, Steve, if you ever go, not to knock any one else, but ask for Steve, he is AMAZING!!! His recommendation's were spot on and amazing. The Ice Tea Mango is too DIE FOR!! Was patient with my Wife when she was choosing what to order. He would stop by enough to make sure everything was good and too our liking.
Salad bar is great. My daughter had chicken nuggets with mashed potatoes & steamed broccoli & she loved it. The server was excellent. She was helpful & attentive.
Where do I begin. Had to rewrite this because I couldn't leave the 3 stars I previously had. It really should have zero stars now. On many occasions my family and I have eaten here and then all of a sudden the food started to become over cooked, or not cooked enough and unappetizing. Today was the last straw. I always give a restaurant another chance. Today I was having mother son time. We were starving and I only went bc I had a free meal coupon. I ordered a salad and my son chicken tenders with fries. I received my salad and the lettuce was brown and in some spots beyond bad. So I was hungry so I removed all the lettuce n went n got spinach leaves from salad bar. I tried again. As I was eating it things were slimy from the bad lettuce.The croutons weren't even cooked properly I could push them together with my fingers. I thought I was going to throw up. I felt sick to my stomach. I noticed my son didn't even eat a bite of his. It looked overcooked and the fries looked unappetizing like they been sitting for awhile. If your son doesn't eat you know something is seriously wrong bc in my house my boys can eat. I have never been more discouraged and feel the cook or whoever in the kitchen does not like their job nor cares. It shouldn't even have left the kitchen. I'd be ashamed if I was the kitchen and I let that leave my kitchen. This has now been numerous times. Unappetizing. Undercooked or over cooked and just disgusting. Um no not again.
Location was clean and inviting. Our server KayLee was very sweet and genuinely wanted us to have an excellent lunch experience. My wife and I both had the chicken sandwich and both of us had tough, stringy chicken breast. We brought it to the attention of our server and she promptly brought over Leon the manager. Leon was friendly, patient, and understanding and took care of the situation in a fair and professional manner beyond our expectation. We would definitely return!!
Great speed of service... Enjoyed the food... Salad bar could have been spruced up a bit or kept looking fresher. Overall good experience.
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