Waterloo, Canada
445 Conestogo Rd
N/A
+1 5198809600
DeliveryIn-store pick-upIn-store shopping
February 21, 2021 To: Glenn Morgan @ Cedarland Lumber & Sauna Co. Hello Glenn, I wanted to share my experience with Cedarland. I have built several saunas and I must say that dealing with you and Cedarland in general has been easy and satisfying. We live in Windsor, about three hours away so it was hard to tell what the quality of the cedar would be. The clear cedar for the benches and wall exceeded my expections... not knots, straight boards, and a beautiful blend of cedar colors. Also, the fact that Cedarland carries almost everything one needs to build and outfit the new sauna just makes the whole process easy. To top it all off, we received a bit of a discount on the price (maybe a volume discount), but having a little price flexibility was great. Also, I was coming to pick up my wood from quite far away and when I arrived everything was ready to load. Beautiful product, nice people with good service, and good prices, what more could one ask for! If I build another sauna I'll be going back to Cedarland. Thanks Glenn. Al Lobbestael, Windsor, Ontario
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We at Tropical Sunrooms Inc. have been dealing with Glenn Morgan, owner of Cedarland Lumber (locally owned and operated) since he opened up shop. We love working with Glenn, he has all inventory and will make things work to have our orders ready when we need them. Thanks for all your hard work. Tropical Sunrooms Inc. Dave Sawatzky
We purchased our first sauna kit here. Very happy with the experience and the sauna. Appreciated their willingness to answer our many questions. Happy we can enjoy some heat !! Thank you
Alexis, I am truly sorry for the poor experience, and a little miffed about your comments. As a small business having to compete the big box stores and others, I really do pride myself on both my knowledge and customer satisfaction with great service. I often encounter situations where people such as yourself may complain about some of the wood they may have received in their order, and sometimes I do try to explain that wood is wood, it may not be perfect and does have some inconsistencies, and that it comes to me as a retailer that way. Many boards can be used even when they do have some defect or inconsistencies, which is what I try and explain to customers, such as yourself. In all my years I have never refused exchanging anything that could not be used, so I am quite sorry to see your comments to this effect. Bottom line, I am sorry if I came across rude in any respect, it is certainly never my intention to do so, perhaps we just did not connect to your satisfaction, for that I apologize sincerely. I typically get very good reviews from all my customers, who say that my products are certainly better than many of the box stores, and that my prices are reflective of the quality that I sell. So again, I can only say I am sorry that your experience with my company did not meet your expectations.
Always a great experience dealing with Glenn on many projects in the past. Very knowledgeable when it comes to cedar products.
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