Waterloo, Canada
36 Northfield Dr E
N/A
+15198800528
Great fun place for a haircut for the little one. Staff is very friendly and great with kids! With different choices of seats for kids to sit on (dirt bikes, cars etc...) And games to help keep them still definitely worth a visit. Make sure to make a reservation though. They do accept walk ins but usually they are fully booked.
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Used to be a great go to place, we had half a dozen of cuts done by different staff and last few with the same lady. I don't believe the same lady works anymore and the new staff needs more training. Atmosphere is great, lots to do for kids while you wait however considering the price and quality, there are better places.
They were short staffed only had one hair dresser working on Saturday. The hair dresser was pretty nice and did a pretty good job with my sons hair cut. I suggest they hire some more hair dressers that have good people skills and like young children. The lady at the front desk could use some more people skills as well!
I had a great first experience at Cookie Cutters, Jenn did a great job! She was so quick and friendly and the receptionist was very nice as well. Lots of toys and things to keep the kiddies distracted! I will definitely be going back again!
Usually have a great experience here. Both my kids had great, relaxed haircuts, which isn't always easy to do. Came for a haircut today before Christmas. The lights were all on and by the time I found a parking spot and walked to the door the lights had turned off. The sign said they were open until 7 and it was only 6:40. Guess we'll have to try some other time.
For some kids like mine that put on a screaming show, and the upbeat attitude they still have.. Amazing. And my kids hair looks great too
I took my grandson on Saturday for his 1st haircut. I was so pleased how well the lady cut his hair, and how great the whole atmosphere was very relaxed. I loved how they had a 1st hair cut certificate and a picture of the new hair cut plus a piece of his hair all laminated on the certificate. Very happy with this place.
Made an appointment in the morning and when we got there at 2 it was closed. I had to call to find out what happened and speak to the manager. Employee told me something came up but not once did the manager or owner call to apologize. When I rescheduled I still did not get an apology and was offered only a 25% Discount even though the employee offered me 50. Very poor customer service. Will definitely be going elsewhere. Not like it used to be when I went with my older son.
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