Waterloo, Canada
930 Erb St W
N/A
+1 2262151150
In-store shopping
Wheelchair-accessible car park
I'm not sure why this place has such low reviews; Dr. Dippel and the technician, Jennifer, were both some of the most professional and pleasant people I've ever had the pleasure of dealing with. Dr. Dippel is very knowledgable and explained everything thoroughly, and I never felt rushed even when I asked a bunch of questions. Would highly recommend; won't be going anywhere else for eye appointments!
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Horrible experience with the Receptionist I was a few minutes late I called told her I was at the door she seems annoyed i was late I understand but she said well we're going to have to do this fast because it's going to make are whole day behind once I sat done she wasn't friendly she made me so comfortable I had my contacts in and she told me I would have to take them out in this room but I can't put them back in while I'm in the office because they don't deal with contacts so I went to the bathroom to put them on which I have horrible vision thankfully I got to the bathroom safe....my experience with the eye doctor was nice no complaints she was great
Terrible optometrists. Very rude. They don’t take responsibility for giving any information properly. They only want their fee with zero service. Guys avoid at all cost. Costco should review its Policy as optometrists at Costco Waterloo are ruining their brand name. I have used Costco Guelph optometrists and they are very kind and professional!
Excellent experience here! Dr. Feng and the receptionist were both very kind and answered all of my questions. Thanks so much!
I left my keys at work, went back and forth, drove to Costco during rush hour traffic, and was a few minutes late to my appointment. They refused to see me despite being their last appointment if the day. The shrewd optometrist loomed about as if she was enjoying my dismay. I remained calm, and the receptionist offered to call if someone else cancelled. The one star is for the receptionist.
Excellent service
Terrible optometrist, great opticians. Optometrist does not communicate well and rushes you out. She’s difficult to understand, she did not answer my questions and she did not explain what was wrong. Clearly does not care about patients, just looking to pack her schedule with as many people as possible. Opticians are all fantastic. Extremely helpful & will answer questions the optometrist wouldn’t bother to answer. Would strongly suggest seeing another optometrist for your prescription/checkup and then seeing the opticians for your glasses/contact lenses.
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