Waterloo, Canada
110 Erb St W
$$
+1 5195140404
N/A
Hotel advertises as 'pet friendly' but really are not 'dog' friendly... there is no where to take the dog outside without a long walk and even then it's not great. We also had issues with the service, specifically from the person on the desk in the morning - he also took our reservation. He told us there were rooms on or close to the main floor which wasn't true... and then was so confused when I asked where I could find a coffee in the morning (since coffee machines have been removed from the rooms) - he kept pointing me back to my 'breakfast voucher' despite me standing there with my dog and telling him I couldn't take the dog in the restaurant and that I didn't want breakfast, I wanted a coffee....Room was nice and clean which was a positive - but we will never stay here again
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This is a new hotel that is very elegant. I felt more like residing in a high end condominium for my short stay. Every detail and decoration has been thought out. The rooms are relatively small but like the lobby very modern and chic. Staff is super friendly and cheerful. I could not complain about anything, just a great place!
Clean, nice place! One star off as they charged me for parking without ever mentioning there was a cost associated and when I called about this, they were difficult to deal with. I would have been perfectly fine with this charge had I consented to it. Other than this, would stay here again. Was very clean- all the towels and bed linens you could almost smell the bleach which is great during COVID times.
This hotel is absolutely beautiful the concierge is amazing when it comes to customer service the bar is gorgeous the loudest beautiful the lobby is beautiful the pool is warm at the moment they don't have a hot tub doutico Wayne but everything else is beautiful of the big bay windows in the bedroom. Overlooks the city is just beautiful spectacular breathtaking view but she would be on the top floor customer service is good all the food is good the bedrooms are all clean fresh and sanitized from top to bottom this is a nice space and I will go back over again
As a frequent business traveller, I spend a lot of time in hotels. I have seen the good, the bad and the ugly. This location by far is one of the best hotels I have been to! The rooms and the facility are spotless and the level of service is exceptional! The restaurant was good, however, I feel there is some room for improvement in terms of food quality. I will definitely stay here again next time I am working in the area.
This place is always comfortable, very affordable, and is pet friendly. Love their smart TVs so I don't have to hassle with connecting my streaming device
Hotel is nice, clean, and quiet. Rooms are a good size and very clean. Proof is great place for dinner and the front desk staff was excellent. My 4 stars is because you have to pay parking. For 180 a night in Waterloo I expect parking to be included. Especially given the hotel has a parking garage. Also the TV system was not working properly.
Great stay! Very clean and quiet. Great covid procedures and very helpful staff. Highly recommend!
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