Waterloo, Canada
111 Westmount Rd S
N/A
+1 8002652180
Mandy is always very helpful and approachable in any insurance related issues. She’s my go to contact person. I like her customer service skills.
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After being injured in a car accident a claim was filed for my physio therapy treatment. I suffered extreme whiplash and a herniated disc which required me to need help with every single aspect of living. I lost 4 months of treatment due to the pandemic closure. Things were going fine with the company until we got close to the end of my benefits. I have not recovered from my injuries due to the pandemic closure and require more time. Chris Buchholtz was handling my claim. He decided to cut me off early. He refused my physios treatment plan. He claimed to have spoken with my provider which my physio therapist can confirm is a lie. He claimed that my treatment plan would be approved. Another lie. He continued to send harassing and threatening emails stating \let me tell you upfront that this is not the end of the story\. This felt like an absolute do what I say threat. He demanded I attend a medical exam with a doctor of his choosing. I was advised by my physio therapist not to do this as it will not be beneficial to my cause. I am also immune compromised and have no desire to enter a medical facility during a pandemic. It is not safe for me. I requested that Chris drop this and leave me alone. I do not need the added stress and anxiety. Today my fiancé received a message from Direct IME, a medical examiner in Markham demanding that I return the call. Chris does not have permission whatsoever to give out my fiancé's details to anyone. He was told by multiple individuals to back off and leave me alone but he went ahead with this anyway. This is now just pure harassment on his part. He clearly enjoys making other people stressed and miserable. The audacity of this man is just appalling. Extreme unprofessionalism and incredibly abusive.
Terrible insurance company! Rates are sooo high. No relief during COVID and raised premiums astronomically for no reason. They took advantage of their customers during a pandemic. The Brokers are useless and have no idea about pricing and can not provide useful information to HELP you make an informed decision. I canceled my policy and The Economical Insurance company STOLE more money from my back account. This insurance company does not even deserve a one star rating! BEWARE OF THIEVES IN THE NIGHT!
Made a claim with this Economical. Treated me like a criminal, even with a proven, long term record with the company. Also have previously left a very honest review and they had it removed. Clear by all of the 0 star reviews that they give poor service under all circumstances. The only 5 star reviews they get are from people who used to smoke pot behind their building during the 60s.
Just increased my insurance by 30% for no particular reason. No accidents. No claims. Just a surprise 30% increase. Leaving ASAP!!!!
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