Waterloo, Canada
293 Bluevale St N
N/A
+15198889725
Not ordering from Franklin Covey again!! Worse customer service. A company that does not understand the value of customer service. They teach and preach about this stuff and at the end of the day they can't deliver on their own philosophy. Ordered a planner Jan 8, 2019 which takes 8-12 business days to deliver to Canada. Its 2019 WHY??? Its gets lost. Phoned Customer Service I speak to the Christian who's favourite saying is "no we can't do that". I ask her to cancel the first order and send another given its now 3 weeks later "no we can't do that". Michelle (the Canadian expert) will call me to re-ship the lost item. I say fine. But then I ask if Michelle can send the item by UPS "no we can't do that" I've been waiting for 3 weeks for my calendar I thought maybe they could have more compassion. Still waiting for Michelle to call. The true test of customer service happens when things go wrong. In this case FRANKLIN COVEY failed and gets a big fat ZERO.
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Deli
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