Waterloo, Canada
330 Phillip St
N/A
+1 8443212200
Very irresponsible management team who always shows you a bad attitude. If you want a horrible living experience don't hesitate to choose here.
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I lived in ICON for the better part of three years. It is a great complex within walking distance of both Wilfrid Laurier University and University of Waterloo. If ICON is within your budget, I would highly recommend considering it for your student residential needs. Units are fully furnished with desks and stainless steel appliances. Each unit has ensuite laundry machines which is an incredible luxury for students. The building also has fiber optic infrastructure and thus supports internet speeds of 1Gbps. From my experience, management is not terrible despite some other reviews claiming so. Jass Sidhu (collections agent) and Candy Lorch (general manager) are typically a pleasure to deal with so long as you are a polite individual. My one criticism would be that the maintenance workers are known to cause heavy damage to units during routine repairs, including the one I lived in.
There are obvious signs of water damage on the ceilings in several rooms. When it rained last week there were fresh leaks. Also issues with infestations in the walls.
Stayed in a unit for a few months in the summer. AC was broken about once every 2 weeks. Our unit would go up to 27 celsius and stay that way for up to 3 days at a time. Staff did not seem to care (probably because the hallways and front desk were air conditioned separately and never had any issue). On top of that, building amenities were closed all summer "due to covid", including facilities like the gym, even though public gyms were allowed to reopen. Lastly, the units themselves are poorly constructed and finished. The entire building is operating by preying on students and gets away with it due to its proximity to UW.
keep away from this place if dont wanna to be wake up by annoying fire alarm every night :)
Where you'll be staying is well maintained and well-staffed. I've been very satisfied so far with the quality of the living arrangements and the extremely convenient location. Any time I have had an issue or concern there was a staff member available and they were very friendly and helpful. Exactly the sort of service I was looking for.
I live here. It's nice enough.
Great location. The landlord was super friendly and non-invasive. The one time I did have an issue with my unit it was taken care of quickly and the service was very polite. Glad to have found this company.
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