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Ilex Eye Associates (Drs. D. & K. MacDonald and Associates)

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Waterloo, Canada

ilexeye.com
Optometrist

Ilex Eye Associates (Drs. D. & K. MacDonald and Associates) Reviews | Rating 4.1 out of 5 stars (5 reviews)

Ilex Eye Associates (Drs. D. & K. MacDonald and Associates) is located in Waterloo, Canada on 354 King St N. Ilex Eye Associates (Drs. D. & K. MacDonald and Associates) is rated 4.1 out of 5 in the category optometrist in Canada.

Address

354 King St N

Phone

+1 5198854539

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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P

Peter

Great doctors, friendly staff. I have been seeing Dr. MacDonald for around 20 years and have never had an issue. Both my parents and a lot of my friends and family go here as well and have always had a good experience.

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Ben Seibert

My wife, 2 kids and I had our eye exams by Dr. Chang. She was great with our 3 year old and 15 month old. She was very friendly and professional. We also got glasses and are very pleased with them.

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Apple Judyville

I was blind but now I see! They helped with my Cataracts. Thank you all very much.

L

Lauren Austin

Dr. Karen MacDonald is the worst practitioner I've ever seen in my 13 years of wearing contact lenses and seeing optometrists. I came to her to renew a prescription that didn't accommodate my astigmatism (meaning the prescription had the same power in both eyes). My first visit to her, the front desk staff didn't warn me she was 30m behind, so I showed up 5m early and waited 35 minutes. After explaining to her my issues with my current prescription she gave me a stronger prescription that was the same power in both eyes. When I asked her to explain that choice, she simply just told me that the math came to that prescription. I was skeptical but I chose to trust her, and I left with that prescription. Not surprisingly though it wasn't right, and I had to schedule another appointment. The second appointment was by far worse. After checking my sight again, she basically explained to me that her prescription was correct, even though I was experiencing a lot of blurriness in one eye. After handing me samples with an updated prescription I asked her to explain the new prescription to me. Her response was to tell me that the L and R labels on the sample she gave me were 'left and right', and that I should change the solution in my contact case every night (knowing I've been wearing contacts for 13 years). When I asked her to explain why she chose a significantly different prescription than the last she said, 'this is what I want to try first'. After that, she swapped the L and R labels on the sample explaining that she mixed them up. When I got home, I had to try the contacts on before realizing I needed to switch them back. Needless to say, this is the worst eye care I've ever experienced. Oh, and I now have to go back...fingers crossed the third the prescription works. **Update: It didn’t. I’m now going to have to go to a different optometrist for a fourth prescription.

J

Joe Yu

The eye exam with Dr. Chang was excellent, but the adjustments on my glasses were atrocious. They snapped my temple caps on my frames and they were replaced them with one that were of much lower quality that had unattractive bumps and lines on them. Furthermore, they decided the appropriate adjustments to back of my glasses was to bend them to a comically absurd 90 degrees, when I asked for a minor adjustment. They were previously aligned at approximately 160 degree. If you like your glasses, don’t let them touch them.

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