Waterloo, Canada
3 Colby Ct
N/A
+1 5198840990
From start to finish this team was outstanding. We had hydronic in-floor radiant heating put in two rooms in our 1960's home when we realized the renovations we wanted to do would not accommodate the current floor radiators for those rooms. Rod was quick to show up and did a safe site visit during the pandemic, and followed up with an impressive quote. I had some questions about the quote which were answered within 24 hours via email. Tim and his crew showed up as scheduled to do the work, spent the entire day here, and cleaned up when they were done. They were very professional and courteous and even gave us some advise and made changes to our current boiler system to help distribute the heat better in the rest of our home when they noticed a space heater in one of the rooms not being worked on! Before leaving they gave detailed instructions on how the flooring system will run and what to expect with an extra zone added to the boiler. We had a few questions after the install was complete and the invoice was paid, and again, the response was thorough, helpful and timely. We look forward to working with them whenever we have plumbing needs. Highly recommend.
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If I could give them more stars, I would. Called them for a quote on a new water heater, and they inquired about my current one - suggested we try to fix it. Had someone over within 30 minutes, who identified the problem and taught me all about my water heater so that next time I could troubleshoot it a bit better myself. Will definitely use these guys again. Thank you!
From calling them on the phone to them showing up on time to quickly replace my water heater the whole process was great, seamless! Highly recommended 10/10!!!
Sometimes it's the simple customer service interactions that are the most impactful, I had one of those today with Dale and it made me a more loyal customer! I ran into an issue removing a shower faucet that Kastl & Zuch installed for me a few years ago. I called them up and they walked through with me how to fix the issue. When phone conversation wasn't quite cutting it, Dale offered to take a look at a picture and walk me through it from there. Simple and effective. Thanks again for the amazing customer service!
Amazing service!! I got stood up by a 24 hour plumber after missing a day of work and called Kastl & Zuch. 20 minutes later they were at my door. Can't go wrong with them!!
Deli
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