Waterloo, Canada
550 King St N Unit K8
N/A
+1 5197465816
Wheelchair-accessible entrance
I am glad to say I am a new owner of a iPhone 11 thanks to the amazing manager Kristina at Conestoga including some staff members. Kristina and her team worked tirelessly to ensure I had a good experience, ensure my current number did not change while giving me the best deal possible. Kristina understands the importance of customer service while implementing safety measures that help customers feel safe to shop at her store during an unforeseen circumstance. I totally recommend buying a phone from Conestoga Mall from Kristina and her team that share the same love, passion and energy to ensure a smile that's rewarding with a new phone.
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Thanks for the help setting up a great new plan & Samsung S20 :)
I LOVE Koodo, but went to this location last week and the lady who I am assuming was the manager in charge that evening, laughed when she looked at my profile seeing I had a few missed payments, but left it up to the less experienced employee to explain to me what the issue was (needless to say my balance is zero). The 'manager' laughed as she turned on her heel and walked away with her 'I am better than you' attitude. SO unprofessional. While I didn't get her name, the lady that 'helped' me was much more personable and I feel bad she has to work with someone so disrespectful. This 'manager' needs take the time to appreciate everyone has something going on that you may not be aware of and treat customers with RESPECT and not laugh at their circumstance. I will search out her name the next time I am at the mall and will file a formal complaint.
Koodo is the best provider you can get in Canada, but dealing with Waterloo is terrible. I don't even know why they have a phone. 90% of the time they never answer the thing. Better off calling Kitchener.
Once I have services with koodo it's horrible trying to reach out to a real representative. Waiting on phone line takes forever, scheduling a callback is days away. So I choose to go to a local koodo store, their response? Just call customer service. The heck? Why can't local koodo store resolve my issues on the spot?????????? What a disaster
Cheap cheap deal for ur phone. Go here. Great pricez
Easy to locate
I wish I could give them lower then one star. Got a new phone, rep was not interested or helpful. Turns out he changed my plan even when he assured me it would stay the same. Now I have been charged airtime because the plan he changed me to did not include the same amount the old one did. Called Koodo, I had to dispute them multiple times on the phone before they checked it out and admitted that the store did in fact change my plan, they refunded me partially and said I had to go BACK TO THE STORE to get the rest of my money back....are you kidding?? How is that specific store in charge of my bill and not Koodo its-self??? Will probably leave Koodo after this.
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