Waterloo, Canada
515 Benjamin Rd
N/A
+1 5196990875
Toilets
Wheelchair-accessible toilet
Everyone here is so kind and supportive. They take the time to help and to teach, often going above and beyond the necessary, to help you and your pet. My dog adores going there!!!
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On October 16th 2020 I brought my dog in because he became very ill and presented clear problems that something was very wrong. Not knowing what to do I relied completely on the vets recommendation to do a urine test only to find out after the fact from other experts that they should have also performed a blood test with his symptoms. By not performing a blood test my dog lost 2 vital days that would have showed he was in acute kidney failure. On the Sunday when he was not improving I got him into Cambridge Emergency Vet who immediately performed the blood test to confirm his diagnosis. Later on the Sunday I transfered him to University of Guelph OVC where he held on being treated for 5 days at great expense to myself to try and save his life. He had contracted leptospirosis so those 2 days lost not getting the proper treatment really could have made the difference. This is the second time I have felt Laurelwood vet mishandled a treatment for my dog with the first being a series of bladder infections as a puppy. If you care about your pet find another vet. I lost my best friend, he was a 4 year old lab mix who was has healthy as he could be. As an edit I would like to add that the vet followed up with me with a call after this review and tried to downplay my dogs symptoms stating he was walking fine and wagging his tail so it must not have been that bad on the Friday. This is so far from the truth
The veterinary staff is phenomenal and always checking in on my dog's needs. We also use the Laurelwood Pet Grooming service and absolutely adore Angela. She consistently gives Parker a great cut and we can always trust he is in good hands with her. Thank you to all the staff for such great service!
Super friendly and always answer all my questions regarding my cats. I know I can always count on them to take care of them!
I have been bringing my cats to Laurelwood for just over 8 years and couldn't be happier with the care that they receive. Thanks for always being awesome (and for tolerating their shenanigans)!
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