Waterloo, Canada
550 King St N Unit B5
N/A
+15198866691
I love shopping here. I hope to go back tomorrow!
like
They have the worst customer service and return policy. The staff are not friendly.
Can always find the right fit.
I was just in this store and will never ever return!! So I had my little boy in a stroller and the lady working there told us that the stroller didn't have room so I asked her do I have to leave it in the hall and she said yes I asked what if someone takes it. She said not her problem. She was RUDE AND SHOULD NOT BE WORKING WITH PEOPLE!!! As long as Le Chateau can't have workers that treat people with respect you won't see us again!
Great service and unbeatable prices. I got a very stylish, perfectly fitting suit here for 400, which is pretty great price in the suit industry. I also get regular clothes there because the quality is much nicer than usual stores. Soft muscle shirts and plenty of nice-looking golf shirts. Floral has returned but you can still find the classic plain styles too. The service is great and everyone is friendly.
Called to inquire about a product, and staff member was super un-helpful over the phone. Directed me to the website. When I asked if it shows current inventory, was told that sometimes it does.. When really the staff member should have taken the 1 or 2 minutes to go check for said item.
Until today I have always had a good experience at Le Château. Today there were not enough people on staff today at Conestoga Mall. Perhaps someone called in sick - don't know. It seemed unusual. There was one woman working and at one point she could not be found. I believe she was stuck helping someone with shoes. Not her fault of course. Many people were waiting for help at cash, or with clothing. ***** I ABSOLUTELY DO NOT LIKE the black plastic security tag that was placed on the dress I bought. The dress is lacy and I am concerned that I will damage the dress when removing it. I tried to convince the woman to either not put it on or if she must then to put it on underneath the lace in the skirt portion. She indicated that it had to be in plain sight. This did not impress me. I realize she was just doing her job and that the security tag is not her fault. She was extremely nice and pleasant when cashing me out. Kudos for that. I highly recommend getting rid of this security tag. Thank you.
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