Waterloo, Canada
20 University Ave E
N/A
+15197724563
As a new car owner, these folks have been a fantastic and reliable service provider. Great availability and knowledge, and no concerns about being taken advantage of or being up-sold. Had an issue with my car windshield sprayers not working correctly, they identified the problem within a few minutes, fixed it, and my car was available within the hour, with no charge. This review is the least I can do to thank them for their expertise, especially since they're always extremely kind and accommodating.
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I went to Midas to check the creaking sound of my steering wheel. They squeezed me in right away and were willing to help. The mechanic Brad test drove my car despite being off work! He confirmed nothing was wrong; no fees either. The people there are very honest, they don’t mislead customers about the conditions of their cars. I like this garage! I’ve been using this garage for over 5 years now. Thanks a million Brad, you’re the best!!!
I may have left another review some time ago already, but would like to say it again - great and honest guys work there. Today I asked for brake pads/rotors replacement along with other work. They called me to tell me I do not need the brakes done yet. Many other places would have gone ahead and had them done anyway. I had similar experience with them couple years ago. Good to know that they keep high service standards consistently over time.
Loved it. After a long beautiful drive from Hana, it just made our day perfect. Enjoy:)
While this may just be a case of knowing your car or could be a case of laziness, my experience at this Midas was very poor. I had gotten my brakes done 10 months earlier and they had already started pulsating. I believe the fellows name was Scott who was working at the front desk. He was incredible, friendly and helpful and assured me that the brakes would be covered under warranty as long as they were the parts that Midas had replaced. To my dismay this can only do so much. After Scott had me bring my car in, they checked to see if it was the front brakes and rotors. Whoever checked, tested, or looked at my car said it was the drums. Following this "guess" I took my car to my regular mechanic and they looked at my vehicle and determined that it was, in fact, the rotors that had warped. Needless to say, my car drives great now that I had my regular mechanic check and then fix my vehicle. Scott was the saving grace, if I were to try this Midas again, it would be because of his friendly demeanor and customer service. This Midas only receives a 2 star from me because of him.
I needed to have an alignment done on my car but barely had any time due to my work schedule. I spoke to the guys at the shop and had no issues with me dropping it off in the morning and picking it up the next day. The guys at the shop were plain and honest, no upselling or unneeded flare, and they took care of the car, parking it inside overnight. While I was having the alignment done I asked about an oil change and found their price comparable to doing the work myself. With both services done, I picked up the car, got a full report and it's driving great. Thanks guys!
Awful. Was charged 100 labor for a coolant flush, but they didn't even flush the coolant. Guy said they left 2L of the old stuff in there. when you take an hour and a half to 'flush' someones coolant you may as well actually flush it. Don't waste your time, there's better garages within walking distance.
Knowing nothing about cars makes it hard to feel like your getting what you pay for. I feel like I finally found a place I can trust here and I recommend it to all. Ive been going for a couple years now and will continue to do so. Thanks guys!
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