Waterloo, Canada
182 Weber St N
N/A
+1 5198880411
Toilets
Wheelchair-accessible toilet
10/10 craftsmanship and service! Broke my glasses and went to another glasses shop, told me there’s nothing they could do. It would cost me over 100 to get frames not including service cost. Thought I should get a second option. Optical Illusions has high quality customer service and expertise. They took one look and pointed out the issue and offered me multiple affordable options. Tried to find spares that could work for free, and told me to check if anyone else could find some some. I remembered the specs when I called back 3 days later and ordered it ASAP. They fixed it in 3 mins and it was under the projected cost! Absolutely satisfied and would recommend to anyone.
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The staff is so kind. I lost my nose pad on the way to Waterloo and googled optical shop for a hurry fix. The staff welcomed me with a smile and fixed my glasses shortly without a charge. They also cleaned my glasses. I really appreciate their help. Thank you!
The customer service I recieved from Randy and Doug was exceptional. I had troubles with my frames and they went above and beyond to help and make things right. I highly recommend the team at Optical Illusions. Thank you all.
I'd been procrastinating on getting new frames during Covid because I thought it would be an uncomfortable experience. Once I found out that Optical Illusions carried the Moscot brand I liked, I booked an appointment and was given great service. I ended up buying two pairs of frames and can't wait for them to arrive. This will definitely be my \go-to\ place for eyewear now. It is great to shop local at an excellent local business like this.
The center is really worth 5 stars.
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