Waterloo, United States
941 E San Marnan Dr
$$
+1 3198006677
N/A
Kerbside pickupDeliveryTakeawayDine-in
Bar on siteGood for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholCocktailsCoffeeHappy-hour drinksHappy-hour foodHealthy optionsKids' menuSmall platesWine
food was okay... everyone was nice
like
One of the best ways for a restaurant to reveal its commitment to customer satisfaction is how they respond to a customer request. I ordered a bowl of clam chowder and an Admiral's Plate this afternoon. The chowder was thin and runny, with few clams or potatoes. It was also lukewarm. I informed the server about this and asked for the manager. She appeared quite quickly and promised to see what she could do. After a few minutes (I think they may have warmed the chowder), she returned with a bowl of hot chowder with more clams and potatoes. The server, a tall, dark-haired, young man and the manager were very polite. I was pleased with their response and would happily return to this Red Lobster.
Excellent meal, Friendly and Efficient service. and Great job social distancing and taking precautions! We tried to go out to eat in Cedar Falls and restaurants there were using every table, packing people in, no masks. We had heard Red Lobster has good practices and we heard correctly! Felt very safe and they did a great job spacing out the tables, making sanitizer available, using disposable menus and we watched them properly disinfect everything between groups! This allowed us to enjoy a great meal without worry!
Currently only has a limited menu. Not many non shrimp options. No sauces available for salmon. Only Cesar salad as salad option. Eat in dining is not with social distancing guidelines.
Great, relaxing atmosphere. Had a very tasty, quality lunch. Server Kate was super helpful. Can't wait to go back.
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