Waterloo, Canada
1-110 Frobisher Dr
N/A
+1 5198852357
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Terrible experience. Installer refused to wear a mask despite my medical issues. Moved my furniture around without asking me and instead of using my Kitchen tile made a mess on my freshly polished hardwood floors. Showed up late and skipped out at 3pm. Will never use again. Stay away from this company.
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Picked up an order of luxury vinyl for my parents at S.L Marcella Caroets. Had to wait a few minutes to get served but after that the skid went on the truck fast and fit perfectly under by tonneau cover. Will remember this place next time i need flooring.
Amazing People Amazing Job Amazing products & service Can't thank all the staff enough for the outstanding work. Big thanks to Dave
Great experience, Dave was very helpful and knowledgeable. Will be back for my next flooring job!
If it was possible to give them a negative star, I would! Do yourself a great favor and stay away from this place. They destroyed my floor! We purchased hardwood from them and they had 2 guys who came in and did an absolutely horrible job. Pictures speak for themselves so make sure to STAY AWAY FROM MARCELLA'S CARPETS! STAY AWAY! STAY AWAY! My floor was installed less than 2 weeks ago and it already has spaces in between, they did absolutely nothing and asked me to remove all doors and the old carpet. How would anyone feel to see nail going through the face of the hardwood! The guy told me to go to Home Depot and buy stains to cover up the nails! ARE YOU JOKING! We only used Marcella's because our contractor for buying tiles sourced our tiles from them. They are absolutely horrible. Horrible service, horrible customer service and overall painful to deal with. This industry is ALL about aesthetics, you would think they would know that by now. All i know is that there are others who have gone down this path too. Its about time somebody teaches them a lesson by disclosing their service to the public. I wont' ramble on anymore. If you take anything away from this review is to NOT WORK WITH MARCELLA CARPETS. THEY WILL RUIN YOUR FLOOR!!!!!! SAVE YOUR MONEY AND HOURS OF HEADACHES AND FIND SOMEONE ELSE!
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