Waterloo, Canada
90 Rankin St
N/A
+1 5198261730
They responded quickly to my request for service. Gave me some options and booked an appointment for that afternoon. The two gentlemen that came were polite and professional, got right to work and finished the job in amazing time.
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I hired Whiteway plumbing to rough in my powder room plumbing for an open vanity with exposed drain. My walls were open and exposed so they could complete the work properly without issue. They provided a quote for a complete finished product with brass waste lines. They installed chrome waste lines and the waste lines were never secured to the wall and left loose. Quality of work was beyond poor, never finished the job, never returned my texts yet took my money. I would never recommend Whiteway and have since hired a professional plumber to fix all of their 'work'. Very disappointing. I run a service centre and would never allow this level of work/product provided to a client, especially the complete lack of response. I am shocked they are 'Baumler' approved!! Do not use Whiteway. I logged a formal complaint with the BBB. Still no reply.
This family run business operates as a team drawing on each others strengths. Their Dad has years of experience and conducts himself with old style service working on my job on the weekend when that was required and offering for me to contact him with any problems day or night. Their son Gavin is a highly skilled front line person who is a delight . He is fair and an able listener who processes feedback effectively. It was a very good experience working with him.
Recently we had a problem with leaking water heater, called up Tim on Sunday of long weekend to arrange for replacement of water heater. He arranged for new water heater to be delivered day after long weekend and was onsite to install. Prompt service and very reasonable. This is our second time using Whiteway Plumbing and would definitely recommend them. Thanks Tim and Whiteway for great service.
We did a major renovation of our main living space which included moving our kitchen to a new area in our home. Gavin and Logan from Whiteway were tremendous to work with. Their knowledge, patience, and commitment to delivering a great product made the renovation an enjoyable experience. Gavin also connected us to many of his trades-partners to help with the other aspects of the renovation. I highly recommend Whiteway Construction for any renovation and/or plumbing need. Side note: Both Gavin and Logan were tremendous with our children and aware of our scheduling needs with a young family which, when doing a major renovation, is an added perk to the working agreement.
Very professional group of guys , excellent work and clean . Looking forward to having them back to do more work on my next project .
The guys showed up on time, quickly assessed the situation and promptly fixed the problem. Tristan explained to me what happened and they were done in no time! Awesome!
White way has been a great company. Would recommend to anyone. Very reliable.
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