Watertown, United States
1125 Arsenal St
N/A
+1 3157885020
Toilets
Wheelchair-accessible toilet
This place is so ridiculous, you make an appointment and always sitting here waiting. Meanwhile lady in the back having a conversation with a old friend she hasn't seen in yrs. Last time coming here
like
They told me my insurance covered my contact lens fitting but then at the end of my appointment they said actually my insurance doesn’t cover that and I had to pay 50. I asked what eye drops I could use and they told me to just put contact lens solution in my eyes if they felt uncomfortable. Come to find out lens solution disinfects and kills microbes and is toxic to living cells- including those in your eye! It even says on the bottle do not add directly to eye. Also, when they called me 2 weeks later to let me know my glasses were ready I had to schedule an “appointment” 4 days out to pick them up. When I got there they just handed them to me in the doorway. It took 30 seconds so I don’t understand why I had to wait so long to get them. Everyone was nice here but the hidden fees and the misinformation is enough to make me not go back
Jacob from the Watertown Visionworks you are straight up the man. I have never met a sale person so caring and good about their care when it comes to helping their customers Jacob really took the time to help me find a good frame that matched my face, gave me a steal when it came to helping to afford a stellar pair of glasses and contacts. He also told me about the discounts that were offered I came in thinking that I was going to have a tough time figuring out frames and what to get and Jacob was so helpful. There should be more employees like him.Jacob if your reading this thanks man!
Our experience at Visionworks in Watertown, NY has been nothing short of amazing. Professional, efficient and helpful in every aspect.
First visit, everyone was amazing. Jacob was awesome in getting my daughter all set up for her contacts. James did a great job getting her glasses picked out and ordered. Everyone was friendly and knowledgeable. Thank you for a fabulous experience.
Deli
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