Sears Optical

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Usually i have a decent interaction with them, but I haven’t used their services in over a year so I’m not sure what happened... The staff is usually nice, there seem to be 1 or 2 new staff right now that are unsure of some things, though. I also looked up the time it closed on Saturday and the website stated 6pm. I came in to work early and missed out dinner due to a tight schedule that day in hopes to pick up my contacts and glasses before the time that was stated as the closing time (I waited almost two weeks for my items, and they didn’t call me when they came in like they said they would which was also super inconvenient because if I was called when they came in I would have had time to pick them up way before they closed) and come to find out they closed well before 6pm. I could have saved myself time & eaten dinner before work if the content about their business hours was correct but it wasn’t. It’s just pretty inconvenient & unprofessional. Spoke with a manager of Sears who wasn’t really sure why the time was incorrect but also didn’t provide me with a resolution. Like I said the staff is fine it’s just the way they handle things that makes it unpleasant to deal with.

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