Watertown, United States
291 Arsenal St
N/A
+1 6179261100
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Service guarantee
I had a terrible experience with this store and I would not shop here again, nor would I recommend it to anyone. First, the tile I purchased here was defective, it had a residue on the surface that became apparent when my contractor opened the boxes to install and showed it to me. Worse, when I tried to contact the store to get replacement tile, I was unable to get in touch with anyone. I tried every possible choice on the phone menu and could not speak with a person. I left voicemail for the sales associate that sold me the tile and she did not return my call. The inability to contact people at the store was typical: When I first started shopping for tile, I tried to call the Watertown store to find out if the showroom was open due to COVID and no one answered, so I called the Boston store and they said yes. Later in the process I called to get pricing on some tile I had seen and again no answer, so I called Boston and they gave me the prices. Finally, I had the experience described above with defective tile and could reach no one, so called Boston again and they put me in touch with Joe in the warehouse in Watertown. Joe was a blessing, he confirmed that the entire lot of tile was defective and arranged a replacement.
like
Rene Yang was so wonderful to work with for our project. We remodeled two bathrooms, and Rene helped us with tile selection and consulted on so many design decisions. She worked with us at our price point and was creative with materials and solutions. She was incredibly patient with us throughout the project. We appreciate all of her support and are thrilled with our selections!
Tile Showcase staff has been amazing to work with! From the start she was always very helpful and patient with me, with my numerous visits to the showroom. She helped and made many suggestions until she and I knew we made the right choice for each selection. I would highly recommend her and enjoyed working with her.
We recently worked with them to design the tiles for a bathroom we are renovating. She was incredibly helpful in getting not only the look we were going for but knowing about the different shapes of tile wed need to complete the project. We were grateful for her expertise in helping us figure out how much of each type of time we needed as well.
Deli
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