Waterville, United States
71 Francis St
N/A
+12078734777
I have purchased a couple different things from Brown House and both have worked wonderfully! Most recently was a dryer and I'm very pleased with their 6 month warranty, even tho I am outside of their service area, I am still able to bring it back in to be fixed free of charge! Most companies that sell used don't offer a warranty. Very friendly people and a great selection!
like
Purchased a used refrigerator at Brown's. We are 8 miles beyond their 20 mile delivery and service area. They did deliver ( for a fee ) and put it into our basement kitchen ( which required removing doors ) 2 months later the refrigerator is having issues but thankfully still under the 6 month warranty. Having a solid understanding of refrigeration ( I am licensed) I diagnosed the problem as a simple evaporator fan. ( as did their tech over the phone) knowing we were beyond the 20 mile service range, I offered to pay for the service tech to drive the extra 8 MILES and replace the fan. The response was, sorry, we don't go beyond 20 miles, bring it back and we will repair it. They knew full well I would not go through the process of getting help to remove this from our basement, load it into a truck and drive it back to Waterville for a 1/2 hour repair. Then go pick it up and muscle it back into the basement. I was a business owner for 11 years and bent over backwards in the customer service department, which helped us to grow our business immensely. These people don't get it and lost a customer today. Word of mouth advertising is a powerful force in the business world!!!
They are the best place for used appliances. Great customer service. And great prices to.
Great Customer Service & Great Products!! We've purchased a few appliances from Brown House and have gotten great deals, great service & appliances that were as described!! We will definitely be returning when we need other appliances and would recommend them to anyone!
If I could leave zero stars I would. Paid A LOT of money for a fridge. It had a guarantee to work when we picked it up. Drove back home the full 2 hours and the water and ice won't work!!! Even had the plumber come to look at it to make sure it wasn't our water lines. It isn't, but they won't give us our money back. They offered a "loaner" fridge. So we have to bring it back to be fixed, that's 2 hours there and 2 hours home just to leave it there and get fixed. Then back again when we won't even know if it is fixed. So their guarantee is a lie...beware!!!!
I purchased a dryer from Brown House Appliances about three years ago. The dryer broke down several times and each time they came out to fix it, even after warranty. After breaking down the last time, they replaced the dryer, well after warranty. I was very pleased with my experience with this business.
THEY WILL SCREW YOU OVER! Bought a fridge that was "refurbished" and "working". Got it home and the freezer does not work. Waited two days hoping it'd freeze. Changed the settings and nothing worked. Pulled the fridge out and it was packed with dust. Clearly NOT refurbished or even maintained. We vacuumed it out hoping it'd help. After two days, my frozen food was all thawed and it was still not going below 40. Called, and the refuse to come out to fix it. They were rudely adamant that it was working when it left their store and proceeded to tell me all we did wrong. They LIED and sold me a fridge that doesn't work, then blamed me for it not working. Scummy sleazy sales people. Be WARNED!!!
Went and bought a used fridge, got it home just to finally figured out a week later it was leaking frion. Over 100 of food gone bad. Their 6 month warranty replacement was a joke. They don't let you choose your replacement they just give you whatever junk they have in Stock. We had a nice GE to be replaced with some old little crappy apartment fridge. We ended up denying it and picking out our own but the money stingy people wouldn't even disregard the slight 20 price difference even tho they sold us junk and caused a major inconvenience and never-mind the 100's in food we had to throw out. Now we got the replacement fridge home and IT'S BROKEN TOO! terrible experience, deffinetly will never buy from them again and I recommend u do the same. The employees came across very snooty and would not stand behind their customers satisfaction.
Deli
The best companies in the category 'Deli'