Waukee, United States
300 WEST Hickman Rd
$$
+15159873500
N/A
Small privately owned store. Great customer service. Worth stopping in and giving them your business. Easy 5 srars for customer service. It's a shame they have the Sears name, this seems to hinder some of the online orders causing issues for their customers. Clearly Sears corp has more issues than we can see on the outside. Again they are not a Sears owned store so they do have employees and are very willing to help their customers.
like
These guys are very good. Very friendly and helpful. They didn’t stock what I was looking for but were able to order it in for me. If you want sears stuff this is the place to go especially since the larger stores are becoming less and less.
The staff was very friendly and helpful. They really knew their product knowledge to help me find the right tool I was looking for.
Great people running this store, I would recommend this place over most stores
Bought a lawn mower that ran 6 times. It's been in the shop for over 3 months in total. Asked for a refund. Sears had me on hold for 120 minutes and hung up on me a few times; even pretended like they couldn't hear me. Really sad. I pleaded with this hometown store to just refund my money and they ultimately decided to not give me a refund because my lawn mower has "been repaired". Store owner is a nice enough guy, but he really fell short in customer service. We ended up buying about 4,000 worth of appliances for our new home at Lowes instead. I don't think we'll ever buy anything from Sears again and it's a real shame because they used to be a great company. Now I'm glad I sold my stocks. Sears lost probably tens of thousands of dollars from me over my lifetime over a 200 lawn mower; a real shame. I'm giving 2 stars because like I said, the guy was nice enough and I put him in a hard place. I'd give Sears itself a negative 1 star because I just don't see how they're going to make it.
Great price and great SERVICE.
Great small town store. Have always been accommodating.
I really like this store it's clean and the owners are great people to do business with it's way to bad Sears has decided to closen this store
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