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Waunakee Utilities

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Waunakee, United States

waunakeeutilities.com
Electric utility company· Water utility company

Waunakee Utilities Reviews | Rating 2.9 out of 5 stars (8 reviews)

Waunakee Utilities is located in Waunakee, United States on 322 Moravian Valley Rd. Waunakee Utilities is rated 2.9 out of 5 in the category electric utility company in United States.

Address

322 Moravian Valley Rd

Phone

+1 6088498111

Accessibility

Wheelchair-accessible entrance

Open hours

...
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D

David Dargenio

They are always nice, helpful & easy to get a hold of :) Another great part of our community!

D

David broadfoot

They are easy to get ahold of, helpful and go way above what a normal utility company would do to help out.

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A T

When dealing with this company, I've received horrible customer service and poor excuses. The first issue I had was a few months ago. I received a disconnect notice even though a payment had been made, and they told my roommate that they had called several times over the past three weeks as warning before the disconnect notice (which never happened). Then last month we never received a bill at all. I had even checked numerous times in the actual mailbox and my e-mails. When I went to the payment website at the end of the month (since that's normally when our bill is due), it didn't have a due date and just showed a balance of 130.32 as of 6/29. I paid that balance so we wouldn't fall behind on the bill or anything, even though it never said a due date. I received a hard copy bill in the mail today and it says my payment last month was late so there's a late charge. I called and she admitted they had a new billing system implemented last month but tried assuring me that didn't affect bills being sent out or anything. I even have pictures of the email showing there wasn't a due date last month since I sent it to my roommate so I could get their portion of bill money. This company likes to take advantage and charge ridiculous fees with little to no explanation.

R

Rochelle Kulas

Operator said \power will come on when it comes on\ and they don't intend to find out or communicate an estimated time of restoration. She then hung up on me.

M

Matthew Freeman

I don't understand all of the hate being thrown this way from the other reviews. In the seven years I've been here, I recall the power being out only one time for about an hour or two due to a car crash. I've never had any problems on the billing end like others have noted here. Their rates are also dirt cheap compared to the last three places I've lived.

G

gregthink

We sent in our money order for the bill three days ago, and now we have a shutoff notice for tomorrow. Having given them a call, the clerk on the phone told us that if we bring them the money and put it in their dropbox, that we won't have the shutoff occur. It's already in the mail however. The response they gave was more or less an it's not my problem response. So basically we're hoping they find the payment in their mail stack, or we get shutoff, and our food will go bad.

D

Derek Kosmicki

Power went out in half of my house at around 10 pm on a friday night, including my furnace. After a half hour being confused and not knowing what was wrong i called them and was directed to an answering service. About 5 minutes after that i got a call back and about an hour after that someone was at my house to diagnose the problem. He installed a temporary fix to get me through the weekend and will be back on Monday to compete everything [half the leg coming into the house went bad]. I was really impressed with how quick everything was taken care of and how friendly and seemingly happy he was to be doing this on a friday night. I really couldn't be more impressed.

K

Kevin Arand

Awful customer service. There is no reason I should be on hold for 22 minutes and then have my call dropped. This company is a joke

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