Wayne, United States
1400 Willowbrook Mall
$$
+1 9732370191
N/A
Outdoor seatingKerbside pickupNo-contact deliveryDeliveryTakeawayDine-in
Bar on siteGood for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCocktailsComfort foodHappy-hour drinksHappy-hour foodKids' menuLate-night foodQuick biteSpiritsVegetarian optionsWine
Have tried giving this located multiple chances and everytime it's a disappointment. This last time was the last straw. Was sat at a dirty table and left after 20 minutes because no server came to our table. Multiple servers were just at tables chit chatting with out masks on. I love BWW but this specific location is trash.
like
Normally we get wings but tried the burgers this time. They tasted good but I'll get the wings next time.
First time ordering from here. I must say wings and the boneless wings were good. My order came with fries. My Fries were cold like it Was sitting out for hours. (Not fresh at all). I would have taken a picture of it, but I threw them out. I ordered the carrots and celery sticks I didn’t get that. I did get the blue cheese that I ordered for them.
I loved the food and service. Place is really nice. I guess there online service is poor as every bad review or average review is with pick up, delivery or online orders.
Delious enjoying will come back
After selecting a draft beer from the menu, was told it wasn't available until tomorrow. Then was told 4 other ones were not available either until tomorrow as well. Ordered 2 apps and then wings and also tenders and fries. Apps came out hot, best part of the whole experience. We waited 20-25 minutes for the rest of the food. Fries were cold, tenders were lukewarm, wings came out a few minutes later and it was like they were sitting for a while, the sauce was clumping together and the order came out mild, not the medium I ordered. No one came over to see if we needed anything until I flagged someone over. Then when the bill came the "recommended tip" was based on the total including the tax. I have worked in the industry for years and have never seen this, it's always based on pre-tax total. Needless to say, I will never step foot into this establishment again. I also know in the end it doesn't matter too much because I am one person but I would rather spend my money elsewhere. One final point, the restaurant was not crowded, maybe 12-14 tables and there were 4 people working the floor.
The food was good but the service was horrible... We came here for the first time. Sat down scanned our phone for the menu. We ordered boneless wings fries and buffalo ranch WRAP with fries. Although the food took a while to come understandably because it’s cooked fresh I guess, the service really really lacked. It wasn’t even that busy for a Monday afternoon. They don’t have lunch specials because it ends at 2pm and we were there like 3pm... wish they can extend their lunch specials really. 3pm is still lunchtime!!!!! Our order finally came. They forgot the sauces so we had to get another waitress to help us, our waiter was hardly around To help us... My order came out wrong instead of a wrap they sent out a sandwich which was priced more. I told the waiter I ordered a wrap and not a sandwich he told me it would be same price and I ended getting charged for the one I didn’t order which of course was more money...They charged me for a Sandwich when I ordered a wrap. Make sure to check receipt to match the prices with what’s on the menu. Anyway the food was good nice and fresh and tasty we ate everything. The check took forever to come that’s ridiculous. Then I question my charge since they are the ones that messed up my simple order them that took forever for a manger to be found and have the check adjusted. Everything took Forever IN this place. If the staff and service was much better this place would be better than it is... Food is good service sucks! Next time I will probably stick to take out but looks like based on the reviews they can’t get that right either
If i could i would put 0 stars. We placed our order early in the morning Super Bowl Sunday for 7pm delivery. At 8:30pm restaurant decided to cancel my order and leave my whole family without the dinner. When i called person on the the phone careless about it. Not a first time i have a problem at this establishment. Thank you great service
Deli
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