Fort Wayne, United States
801 Glasgow Ave
N/A
+1 2604259200
The products are high quality. The employees are attentive and intelligent. American products, made in America with pride, what's not to like?
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I bought my boiler from Wayne Combustion Systems 9 years ago and it is now leaking water. I need a new boiler but they keep going back and forth with the manufacturer williamson to see who is responsible for the warrantee. Yesterday they said that they needed pictures of the leak. I had to have my oil heating company come back out and take the outer covering off the boiler to take the pictures. After sending them to Wayne Combustion they call and say that by looking at the pictures they are able to tell that the issue isn't a manufacturing defect but a seal leak, how they can tell that I don't know. When I said that to the sales manager who called me about it he said that if I wanted to take the boiler apart and ship it to them, and I would pay all shipping costs, then they would look at it in person and they may come to a different decision. That is the most ridiculous thing I have ever heard!!!! Who would and could do that? Now I have to go out and buy a new boiler out of pocket because I'm in Rhode Island and we are still having freezing temps and snow storms and I need heat and hot water. My heating company has been around since 1923 and they said they have never seen a company give a customer this much trouble with a warrantee. I wouldn't buy anything from them again. Obviously they don't care about customer satisfaction and standing by their product.
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