Wayne, United States
1508 Willowbrook Mall
N/A
+1 9732560060
Toilets
Wheelchair-accessible toilet
My experience at the store was very good! Excellent customer service! Robert was a true professional and helped me understand my benefits and pricing.
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Came at 2:35PM to find a sign saying the store closed at 2:15PM, when the posted hours are until 8PM close. Staff were just pointing to a sign looking ready to go home. It's no mystery that stuff comes up and you need to close the store occasionally, but could you at least post it on your website? Could you at least adjust those hours on the relevant platforms? What happens if an elderly or handicapped person comes all this way with no prior notice of an early closure? I came all the way here for nothing and won't be coming back.
I had a good experience here getting new Versace glasses. They had them done within an hour and were able to read the prescription off my old glasses which are transitioned. They were very careful keeping everything clean w covid as well. I was impressed.
Both representatives were great in their suggestions and product knowledge. Highly recommend this location
Affordable glasses with stellar service
Priceless, helped me the way I like to be treated. I have to visit there again soon.
The sales and their signs are misleading. You end up paying way more than they advertise. The sales associates are poorly trained and no one in the store even understood what the sales were. At the last minute I changed my mind, and they said they removed the authorization on my insurance. Then, a month later, when I attempted to use my insurance elsewhere I couldn’t because their authorization was still on my account. I called the store to ask them to remove it and they left me on hold. Seriously terrible and incompetent service.
The fellow Muneer who did the explanation of the glasses with the lens was terrible. So bad to the point of I had told him point blank I am questioning your ability to help me with understanding how to use these. I have decided I will go to another LensCrafters to get an explanation. This employee Muneer should be terminated as he didn't show up as knowledgeable or confident in his explanation. The rest of the experience was OK all in all.
Deli
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