Welland, Canada
975 Niagara St
N/A
+19057883373
ABSOLUTELY HORRIBLE EXPERIENCE!!!! If I could rate -10 stars I would!!!! The bigger lady and man that work in the office are extremely rude! Was dogged around all morning for phone calls saying I would get a call back in 10 minutes and never revived one. That Said there were ashes in the car and tried to charge 250 plus tax for a simple detail because I left a personal belonging in the car. When I said I would reverse the charge on my cc they said they would just charge again. I DONT SMOKE. I had to call another branch and they ended up only charging 100. I see other reviews saying this has happened to them as well! DO NOT RENT FROM THESE SCAM ARTISTS! GO TO ENTERPRISE!!!!!!!!!!
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Great team of people and a great selection of amazing cars, trucks, and Van's!
Awesome service. Ladies in office were great. Even called days after I was in and rented truck make sure was happy with vehicle and had no issues or questions. Picked me up dropped me off promptly. Truck was pristine and well maintained. Rented from alot of places before and best service I have had yet by far. Ladies in Welland store are polite, professional down to earth and courteous. Will definitely use this location from now on. Two thumbs up!!!
Have always been treated very well here when I’ve rented a truck through insurance due to people who can’t drive running into my trucks. Staff is fun and laid back, but professional. Always feel good leaving there. And when I’ve returned vehicles, they’re not super nitpicking about everything, so I’m not worried about them trying to pin any damages or extra charges into me later. I’m sure I’ll be back sooner than later to rent again with how more and more people drive these days!
These guys are incredibly accommodating. I just called the day of needing a vehicle for the weekend and needed a large sized vehicle with no reservation. I know they can't control what they have available but they didn't hesitate to take the time and exceed my expectations. They started me off with a mid-sized but 7 seater and then ended up with a Tahoe because of a cancellation! Great pricing, great attitude. Highly recommended!
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