Welland, Canada
165 Primeway Dr
N/A
+1 9057320073
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Assembly service
Between this Rona store, Cox Home Hardware and Canadian Tire, I never have to leave Welland for what I need. From front door to back of the store, the staff is very helpful. One young man (Ethan in Contractor Services) even checked if Canadian Tire next door had what I needed in stock, and even told me what aisle to find it in. Finally, they were awesome during curbside pickup time.
like
Great price for everything
Their customer service before the pandemic was horrible. No one smiles or is friendly. Tried to do a curbside order. They took my money but two days later my order still wasn't processed. When I called in to find out why its taking so long, I was told they have no clue when they will get to it. I cancelled my order and went to a trusted place instead, Canadian Tire. Where curbside is done in a few hrs not days. And where their staff is always smiling and willing to help, in person or on the phone. As a retail manager of a big box store myself, all I will say is they need new management. Someone who knows how to run a store and keep the staff happy. Will never shop there again. Horrible horrible store and staff!
Rona itself I find it to be a lower end store. All locations are the same with low customer service. They did have one decent employee here but the others could use some customer service advice.
No line up to get into the store. Covid protocols are all in place so it feels safe to shop. Staff are in short supply but are very helpful if you can find one.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance