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Audi West Covina

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West Covina, United States

audiwestcovina.com
Audi dealer· Car finance and loan company· Used car dealer· Auto Parts & Supplies· Oil Change Stations· Car dealer· Truck dealer· Used truck dealer

Audi West Covina Reviews | Rating 4.3 out of 5 stars (8 reviews)

Audi West Covina is located in West Covina, United States on 2016 E Garvey Ave S. Audi West Covina is rated 4.3 out of 5 in the category audi dealer in United States.

Address

2016 E Garvey Ave S

Phone

+1 6263843400

Service options

DeliveryIn-store shopping

Amenities

Gender-neutral toilets

Offerings

Car hireCar washOil changeRepair services

Open hours

...
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Becky Castillo

I have a 2018 Q7 Audi and I've had problems with my back passenger window ever since I bought the car, certified pre owned in Feb 2019 I have been taking the car to the Ontario Audi dealership for all the repairs but they have not been able to fix it and not helpful at all. So my Husband and I went to the West Covina dealership where we met David Lee. He is a sales rep and was showing us other Q7 which were amazing I love the car but have been very unhappy with the service I was having at Ontario Audi Dealership and the lack of results on my car problem. So we were getting ready to purchase a new Q7 when my Husband and I decided to try and figure out the window one last time. Even though David Lee was getting ready to loose a 70k deal (he tried to save it) but he said to my Husband to bring the car back tomorrow and let their technician give it a look. I can't tell you how kind and helpful this man was. I understand sales but he just lost a big sale and he still did what was right for the customer. The next day I came in, David greeted us in the service department and introduced us to Michael Sanchez the Assistant Service Manager who was very informative and kept me updated on everything. I like to say my car is great, but I am not sure yet, but what I can say is that these people took their time with us and treated us like a person not a number. Thank you David, Michael and Audi West Covina for thinking about the customer first.

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Michelle Valenzuela

I was very disappointed with this dealership. I went in and drove over an hour to look at their 2020 Q5. Salesman was kind and friendly until the negotiation started. I decided to walk away. The following day, I received a text from the same dealer and they restarted the negotiation. As the negotiation got tighter the condescending remarks came. After almost walking away again, we finally came to an agreement. That was until it came to finalizing paperwork. 8000 was added to the used car price and the APR changed dramatically. The financing guy was rude and even more condescending. I am now completely turned off from audi. What's worse is that being a female, I felt as though they felt it was okay to belittle me and even insult intelligence. Extremely disappointed.

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Rover2203

David was by far the best sales person I have ever worked with!!! He didn't pressure me, on the contrary gave me options! He was more like a life long friend than a sales person!! I would definitely recommend anyone looking for a new car. Come to Audi WC!! You will not be disappointed!! Joseph the Manager really hooked it up... I bought an ETRON, because he gave me the most amazing deal! He made it painless and quick... I have never owned an Audi! I have had every luxury brand you can think of... He made me an Audi guy... I definitely wasn't thinking of buying, he just made me the best deal! If you want the best Deal go see David and Joseph will put the finishing touches!!! Thank you guys! This was an Anniversary and Valentine Gift for my wife! Happy Wife Happy Life!

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Tansu Cabaci

I am interested in Q5 and came to look around and try to get the information, Julio came to greet me and asked if I am bringing a car home today when as soon as I said not yet, I could tell he wasn't willing to help and he wasn't happy. I didn't appreciate his attitude and went to Audio Pasadena instead, and the service in Pasadena was way better than the West Covina location.

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Clifton Heaivilin

A smooth process without stress.

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cristian figueroa

worst customer service ever i call and ask them to transfer to finance office but the never pick up always sends me to voice mail i left a voice mail over 10x never got a respond back !!! seems like they don’t care about your customers .. but then when it comes to taking your money its something else ! never coming here again to buy a vehicle !!! had to go in person to talk to the finance manager for cancellation seems like he didnt want to even help me out he gave me the paper work for warranty cancellation and told me there the info on the paper for you can cancel it yourself when. on the cancellation paper it says selling “dealer “ is responsible for customers full refund !! i went 5 days after i purchased the car to cancel it and its been over 1 month and they still haven’t called to cancel it ...

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jasmin ayon

Just left the audi parts , just wanted to come on here and say Thank you so much to Chris for staying a little extra before closing so i could get the parts needed for my car . You went above and beyond . Not often do we get a pleasant experience when it comes to customer service , you were great!

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jimmy 8

Im like everyone else with these reviews wondering how ANYONE can give this dealership more than 1 star. Not only do I think they're removing negative reviews, but they must be adding fake ones as well. Ive leased Audi's my whole life and have spoken and experienced with many dealerships throughout socal, but these guys take the cake when it comes to being disingenuous and disloyal to their customers. I hope whatever lawsuits they currently are in bankrupts this awful dealership. Please do yourself a favor and lease your next audi somewhere else.

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