West Des Moines, United States
101 Jordan Creek Pkwy
$
+15152234958
N/A
I went in for a battery repair for a watch I planned on using for an important interview. I thought i remember the battery swap being like 8 or around there. I was informed by a very polite pair of store associates that because they are now a "Specialty Store" the battery swap was FREE!!! AWESOME!! (Always keep your fossil tins, it's part of the experience!)
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I bought my smartwatch from this store in February and just this week it wouldn't turn on. I took it into the store, explained my problem, and they replaced it with no fuss! I was so impressed! I was prepared to have to defend myself and fight a little bit to get it fixed as most stores question you up and down about why it won't work. I wasn't expecting at all for them to just give me a new watch. Special shout out to Tim for being so nice and fun to interact with!
I stopped in today to "trade" my watch for a new one. I wasn't quite sure what I wanted when I arrived, but the associate who was in at the time was extremely helpful and knowledgeable. She took the time to walk me through all of the options, and once I was ready for check-out, I had ended up with the perfect watch set for my tastes. Your experience truly is dictated by the person who guides you through it, and she seemed to know everything about Fossil watches, from jewelry style to impeccable customer service and everything in between. I only regret that I forgot her name (I only remember that it was shorter and unique) - she deserves to be recognized! Thank you!!
I always get what I go in for and staff is amazing!
Got a battery change for my Fossil watch. Friendly staff, quick and all around great experience.
Michael was fantastic, very knowledgeable and helpful. I was more than happy to spend my money there.
I love a company who stands behind their product. Fossil has a customer for life.
Very friendly staff. They will help you in any way they can
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