West Henrietta, United States
840 Lehigh Station Rd
N/A
+1 5853340500
Caitlin and Nelly were both very professional and courteous and made my car rental a breeze. I was renting for business and the car was spotless and the transaction was easy and smooth. Both ladies made sure that my business needs were met and I was on my way. Thanks Hertz!
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Nice and fast location, great customer service.
I was very impressed with Hertz! A nice gentleman picked me up at the car repair center and took me to Hertz. He drove quite safely. Once at Hertz, Caitlin was quick and efficient and personally walked me outside to my rental when the necessary preliminaries were over. Both employees were super friendly and professional. The rental car was clean and quite lovely. It is a bit tricky to locate. They are located inside Nu-look Collision. Once there, do NOT stop at the first desk inside the door. The ladies at that desk work for another company. Just smile at them and head straight back to the smaller room. It will say Hertz on the back wall inside the smaller room.
Hertz did all they could do to assist me when I totalled my car! Wish I could give them 3 thumbs up! Hey! I can!
I had a phenomenal experience renting a car from Hertz. The customer service was top-notch! Peter was extremely helpful when I picked up the vehicle as well as when I called the office asking to extend my rental reservation. Peter even offered to drive me down the road to the Toyota dealership after I dropped off my rental vehicle. The entire process couldn't have been any easier!
Very disrespectful and terrible company to rent from. They will sell you a car that is dirty and smells like smoke and then when you return it they charge you a smoking fee of 300. The manager Caitlin is very rude and her boss Chris is unprofessional. When calling to discuss the fee, he hangs up on you and blocks your number. I suggest no one rents from this company.
Had a great experience renting from these folks recently. My car was in the body shop, so I needed a rental car. Hertz picked me up right from the body shop when I dropped my car off, and hooked me up with a nice rental. And when I picked up my car from the shop, Hertz allowed me to just leave the rental at the shop and they came and picked it up. Very easy and seamless process! And also, the clerk at this Hertz location was very friendly and helpful. Only thing is, be aware, there is an upsell. They try to sell you an insurance package for the rental, and it's another 20-30 a day. Your normal car insurance might cover the rental, so you don't need this package. Check with your insurance before you agree to it. This is why I'm rating 4 stars. Other than that, great place!
An employee told me that I could leave my rental at the repair shop following a repair and that the rental would be picked up at a later time by a Hertz employee. Following that information, the employee must have completely forgotten because I got charged for multiple extra days while the car sat in the repair shop parking lot. One would think that employees would be conscious of this type of situation and make some kind of note, especially when the drop-off was stated to be made 30 minutes after the phone call.
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