West Orange, United States
1500 Pleasant Valley Way
N/A
+19732430002
The doctor is great but their front desk service is terrible they never answer the phone out put you on hold for the longest and it’s sad that’s been like this since my son was born and that was three years ago!!! The front desk is what makes this office experience terrible!!!
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My wife an RN is much more at point when it comes to Pediatrician visits, however I've had 4 kids through this practice and have seen enough to attest that Dr. John and Dr. Kint are excellent Physicians. I'm not familiar with the other group members but I'm sure they're excellent too.
Their customer service needs a lot of improvement.you have people standing talking in groups while you have patients staring right at you and don't even ask if they need assistance.makes me really upset at the fact even the doctor was right their and didn't say anything, not even coach them or lead by example. I really felt let down only because a Caucasian woman walked in and they assisted her in the minute she arrived while I stood their. I will be changing my child's doctor, and look for another office that values their patients no matter what the case is. Also to add on I called earlier in the day and requested paper work for my daughter's school and the worker gave me an attitude because I requested her results for school. I like the fact that the school takes precautions. For the worker questioning was out of her place. The work order was done for a specific reasoning. Highly disappointed I don't really make complaints but this has brought down my self esteem.
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