West Orange, United States
339 Valley Rd A
N/A
+1 9733251313
Toilets
Wheelchair-accessible car park
They're very friendly and professional. This cleaned store make me happy.
like
Weeeell, Im updating a previous review and increasing the score to 5 *****'s. After moving to NJ from Westchester NY, I became a SEMI-frequent figure in the seats of Sunny Nails...with reason, no doubt. Receiving the same/similar greeting as those that were regulars, engaging in SEMI-conversation w/ me just as they did w/ their regulars, and maybe even asking my name after the 5th visit would have brought me in there MORE frequently, and most likely after about the second month I would have definitely become a full fledge egular\; HOWEVER, not everyone's level of \exceptional\ customer service is the same, yet the which Im asked to exchange in return for this particular \service\ IS. Possibly, I may hold the bar too high for many establishments conducting \customer service\ (if that happened to have gone over your head--it was constructive sarcasm). Anyhoo, in my experience, part of the journey to building client based relationships & inreasing one's customer base, is mostly about providing an exceptional LEVEL of service, catering to those not YET frequenting ur establoshment, & always being cordial; that's where Ms. Rachel comes into play. For me, she is the newcomer to Sunny Nails altho it had been quite a while since my last 'turn off'* visit, [*the nature of being turned OFF] THANK U, Rachel for providing me w/ the best service & attention I feel that I've ever received during my visits to Sunny Nails. I look forward to many more w/ u. You are extremely cordial and seek to please your consumer's satisfaction. THAT ladies and gentlemen, is 'exceptional' customer service. Rachel has brought an awesome aura to the salon, even when she answered the phone when I called, days prior to revisiting the salon. As I always like to inform people: \Everyone deserves a second chance.\ Definitely glad that I decided to give Sunny Nails their second chance to make a better impression on me.
I have been a loyal customer for over 15 years! Very clean, good quality nail polish, and excellent paint job. I get all types of pedicures & gel manicures here and have no complaints. Prices have jumped post COVID but they are sanitizing after every single customer. They take appointments first.
Sunny Nails is an amazing place and I absolutely love it. Their work ethic is great and so is their customer service. My nails came out great and I am very happy.
Very nice.
Deli
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