West Orange, United States
261 Main St
N/A
+1 9733242662
Toilets
All I can say is Thank you Ysabel, I love love love the way you cut and styled my hair, All while Vibing to Marc Anthony....Your Beauty Salon Rocks!!!! And your whole team is Awesome .
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My first experience with the salon was just incredible. They provided me with great customer service from start to finish. Ysabel did a wonderful job with my hair. Diva washed my hair thoroughly that my scalp felt great even the next day. I was running late due to traffic and they worked with me in order to be able to get my hair done for an event the day of even if it surpassed their working hours. This will definitely be my go to for a great haircut, blow out and wash.
A friend of mine visited this salon and the service that she received was horrible and how her hair turned out was inexcusable and the owner was and is unprofessional. She visited Ysable beauty salon and getting services for color highlight, not only was she left displeased but also unsatisfied. She had been to this salon before previously on and off for years and not had any problems. So she was completely confident in having her hair highlighted in a warm honey caramel color but instead her hair was fried at the ends/tips and the color was not at all the color it should have been. In fact the color was more burnt orange as opposed to a honey caramel that she have previously received before. After reaching back out to Ysable herself to discuss how she can fix her hair, she has refused to return her calls and brushes her off. Her receptionist also tells her that Ysable is booked and it may be a while before they can get her in to fix her hair. After seeing my friends hair I have never been so upset in how she is so unsatisfied and to have the owner to be so unprofessional as to not return calls or attend to her needs of fixing her hair. Her hair is natural and beautiful, and you would think that the owner would know how to treat natural hair when it comes to coloring and taking care of it. She had no problems with her hair before this. This business has not only ruined her hair but also the trust, and to act so unprofessional and rude is cowardly and unwarranted on their behalf. Do not patron this business or get services from Ysabel herself. To give this rating a 1 was all I could do on her behalf but if I could it would be a zero!
I recently visited Ysabel’s Beauty Salon for highlights by Ysabel herself (owner/operator). I’ve been to this salon on/off over the years and Ysa has done my hair each time. This time however, her application was sloppy, inconsistent, uneven. The color was off (quite orange vs the caramel honey tone we discussed) the ends were fried - almost white from over processing. The fix would have been easy - warm color rinse on top to soften it a bit - which I think we did once before (easy peasey). I called 2xs the day of application to discuss it but she refused to come to the phone nor has she ever returned my calls. Very unprofessional, immature and cowardly response.
Such a great salon that I would recommend to anyone! Ysabel has been doing my hair for over 17 years. I have never had any issues, and even got my mom to switch from a hair dresser that she had been going to for over 10 years. She specializes in all different types of hair and does a wonderful job! If you ask, she will do everything in her power to make you happy! Very warm and friendly environment!
Deli
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