West Palm Beach, United States
1333 N Jog Rd #111
N/A
+1 8007225728
I don't usually post reviews but after seeing all the negative ones for this company I wanted to share some insight on experience with them. They were super easy and pleasant to work with so far. We ordered everything online, got a call the day before confirming the drop off and where I wanted the container placed. Lastly, they came right at 10am and the lady was super friendly! We still need to finish packing and have the container moved but I'm confident they will do a great job!
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They were just helpful. They accommodate to all my requests.
Once they have your money they are very unresponsive to your needs. I would not recommend this company to my worst enemy! My experience has been absolutely horrible! I don’t see a way to respond to your message. My order number is 1925441.
Service was good. However, they do not prorate their monthly cost of when you have the container. So even though we only had the container for 2 days out of the month we still ended up having to pay the entire 180. Also you will be charged a fee every time they drop off/pick up the container.
1-800-Pack-Rat was extremely helpful and courteous throughout my local move! They did what they said they were going to do, for a reasonable price which made my move so much easier.
They told my they would pick my pod up on 4/4/17 but never called, I had to call them and the driver called my and told me he was on his way but he never showed up and never called, so I called back and they tried to up sell me 50 to have it picked up with a time slot, she never tried to resolve the problem just tried to sell, now they can't pick up till 4/6/17 and I have to park my car on the street because of this ugly pod in my spot, I will not be using this company anymore.
The service and punctuality was good, we were satisfied until our credit card got hit for 700.00 more than they originally quoted.
Inconvenient!! We were supposed to receive our full container this morning between 8 and 12. We called at 1 asking the status. We were told that the container will arrive sometime today. We called back at 4 asking where it was and suddenly they said the container won't arrive until Wednesday? This was a move from NY to FL. The container has been packed and in PackRat's possession for 14 days (typical delivery is 10 days according to their website). Why it takes 14 days to drive from NY to FL I couldn't begin to answer. The WORST part is that no one ever called to let us know what was happening!! We had movers scheduled for tomorrow! Luckily the movers were fantastic and able to reschedule last minute (Two Men and a Truck). Hopefully PackRat covers any fees incurred from the movers for the last minute change!
Deli
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