West Palm Beach, United States
1700 Upland Rd
N/A
+1 5616878807
I had my heavily customized pool built by Champion in 2016. It has gas heater and heat pump, custom spa, grotto waterfall with lots of rock work and a second pump, bar stools, custom spa jets, salt, bench, full automation, sun shelf, deck work, and lighting. It was also put into a small yard with limited access, so a huge challenge on all aspects. I was very picky about the design and had a certain vision. I had 3 pool companies bid it and give me a prelim design. Champion provided me a detailed and exact 3D rendering of what it would look like and all the details. The others were a hand drawn sketch and a very simplistic design. So I knew what I was getting right from the start. They did an excellent job with the construction of the pool and were very responsive to all my questions and matters I brought during construction. For the very few minor items during warranty they took care of quickly and efficiently. I’ve had one nonstop issue since it was built and that was a faulty LED lights product by Zodiac. The colors wouldn’t hold. They were replaced so many times I lost count. Now, over 1 year out of warranty, after getting no satisfaction from the manufacturer, I advised the company owner David of my issue and he went right to his rep who then installed at no cost their brand new replacements for that faulty model. I was totally expecting to be blown off after warranty, but they stood right by it. I was most impressed by that. Champion builds a quality product, it was well worth it and my experience shows me they stand behind it. Even when I had the final permit inspections done the inspector asked who built the pool and when I said Champion, he pretty much finished up and walked away saying they build great quality pools. I would definitely have another pool built by Champion Pools.
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I had to redo my review. We signed up with Champion Pools and Spa because our sales representative Andrew. He is great to work with. Very honest and straight forward. He gets 5 stars from us. As far as the experience goes, we signed contract August 25th, 2020. As I write this on January 20th 2021, we have no progress with the pool. Our first step was the Engineering departement, it took Champion Pools 9 (NINE) Weeks to get it thru their engineering departement. It took 5 weeks for the County Permit, permit was done on December 10th 2020. I called last week to see what was going on, and I felt that I was being a huge inconvenience to the person I was talking to. They finally told me they were going to schedule us for excavation on the week of 25th. I am still waiting for them to call me about the exact date. This whole process is becoming very bothersome to us. We started to have serious \ buyers remorse \ at this point. Our only hope now , they will build quick and quality but I am not holding my breath
Champion Pools built our pool in 2017. The pool has 4 main drains in the deep in. The screws that hold in the drain covers on ALL FOUR covers rusted. Yes rusted after only 2 years. They did not use Stainless Steel screws in a pool. I called and dealt with them for months and they finally said they no longer use that drain supplier and they would only give me new screws. (Which I had to go pick up because we never received the ones they they mailed). They refused to come out and fix the drains. We will now have to pay someone, drain the pool, and have someone come and drill out the rusted screws that have broken off inside the drain base. Champion pools does not make good on their defective materials.
Champion did a great job on our pool! They did what they said they would do and delivered on time and at our agreed upon price. The whole process from design through completion was handled professionally by all their staff from the Owner through workers onsite. Communication through the process was excellent and we received top-notch equipment. As with any project, there were issues that popped up, but they always worked to address them and to my satisfaction. The pool turned out great and I'm happy to recommend Champion.
Signed contract for a pool. Our sales rep is the main reason we chose Champion pools. Andrew was very straight forward and honest with us. Now we signed the contract , he still puts up with our crazy questions and demands. Always answers his phone and takes his time answering concerns we have.
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