Cheltenham, United Kingdom
11 Henrietta St
N/A
+44 1242244025
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
A truly ghastly experience with this shop and it's disingenuous proprietor. All smiles while selling and taking our money but a complete lack of customer service when our new machine was nothing but trouble from the first day. My husband had to threaten the shop owner a Mr. Cox with legal action to get our money back. WE CANNOT RECOMMEND THIS BUSINESS.
like
I bought a basic sewing machine at beginning of lockdown to make a curtain. I am interested in other crafts too. I felt I should use the machine more. So decided to have a go at quilting. It became clear that the machine was not up to the job and trying to get the right feet was expensive and difficult to obtain. So I went to the shop. They were so helpful, listened carefully to what I wanted and demonstrated the machine which I purchased. It had all the features I required and the quilting feet included. Brilliant. I came home and had a play with the stitches great fun. So can now complete my first quilt. The buying of the machine was a lovely experience and fairly local to me and I know I can go back with any queries or servicing needs.
We would like to have said something positive and pleasant regarding the proprietor of this shop. However, we found him to be a lying and dishonest person who has fobbed us off many times and still owes us equipment that has been paid for. A formal complaint to Trading Standards has been made and they are already aware of him.
Lovely people and a fantastic service. I was able to go in the shop today, thanks to clear social distancing measures - plenty of hand sanitiser on offer and Perspex screens in place, so don’t be scared to visit! I was given demos with comprehensive explanations, very useful for a beginner like me. I am very happy with my purchase, thank you!
Detailed demonstration, listened to my needs and offered advice as to which machine wod suit me best. Really happy with my purchase. Thank you
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