Westerville, United States
401 Lazelle Rd
N/A
+1 6147854663
Ever since the new leasing agent (Helen) took over at this location, the service had been phenomenal. Not only is she extremely friendly and professional, but she is quick to respond to any inquiries or issues that have come up in the past few months. I feel much more comfortable with the direction of this community.
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I needed storage unit immediately (today - Oct/13) on a short notice Helen took care of it and helped us and I came to know it's her second working day at Monroe House - Great customer service. Thanks a a lot.
The Ardent Mgmt was awesome in 2015! During my two years there, I never had any problem with Oakwood until we had to move out. About a month after moving out, I received a notification from a collections agency stating I owed 1100 to Monroe House. After calling their office to clarify the charges, they said that ALL the carpeting had to be replaced in the apartment due to pet damage. When asked why they didn't literally just call me or write to my forwarding address, instead of contacting a collections agency, they said I hadn't provided that information. Which is a complete lie, as I filled out a 60 day notice: PROVIDING THAT EXACT INFORMATION. Anyway, I paid the ridiculous charges, and still have the invoice. I'm pursuing legal action, as it's evident from other reviews here that mgmt at Monroe House is shady, unprofessional, and will literally come up with terms and policies on the fly, to add charges to your account. Stay away!
At the first time review I gave 1 star because of my refund money not yet processed. But when I escalated the issue to oak wood management, Ken Knox from direct operations responded quickly and with in short time resolved the issue. For because of Ken Knox I am giving 5 star to oak wood managment.thanks.
Worst service. Does not respond to service calls. Water has been stopped for more than 10hrz twice. Avoid Avoid.
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